Enterprise Customer Success Executive, Meltwater
$150-175k
OTE
$120-140k
BASE
+ quarterly commission subject to the terms of the applicable bonus plan
Office located in Redwood City, CA
Online media monitoring software
Be an early applicant
Online media monitoring software
1001+ employees
Be an early applicant
$150-175k
OTE
$120-140k
BASE
+ quarterly commission subject to the terms of the applicable bonus plan
Office located in Redwood City, CA
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- A Bachelor's degree or higher is preferred for this role
- An extensive professional history spanning 7-10+ years, showcasing a diverse array of experiences in roles such as Management Consulting, Customer Success, Account Management, Business Development, or other client-facing positions
- Demonstrated proficiency in effectively managing complex, multi-divisional, and multi-geographical client portfolios
- A talent for seamless collaboration with cross-functional teams, including Sales, Product, Marketing, and Services, driving collective success
- Thrive in fast-paced environments, exhibiting agility in multitasking and embracing diverse responsibilities
- Exhibit industry-specific expertise in areas such as media monitoring, SaaS, PR, or Marketing
- Bonus points for previous experience in Project Management, enriching your profile
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month
- The ability to legally work in the country of hire is required for this position
What the job involves
- Join us as an Enterprise Client Success Executive, where you'll play a crucial role in driving value and fostering long-term partnerships with our esteemed clientele. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth
- Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio
- At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership
- Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction
- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives
- Execute meticulously on agreed-upon plans, adhering to mutually agreed timelines with the customer
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery
- Proactively inform and guide customers on new features and releases to enhance their experience and maximize value
- Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs
- Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams to secure successful renewals
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth effectively
- Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success
- Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, enabling companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company benefits
- Enjoy flexible paid time off that allows you to have an enhanced work-life balance
- Excellent medical, dental, and vision options
- 401(k) matching, life insurance, commuter benefits, and parental leave plans
- Collaborative, transparent and fun loving office culture
Company HQ
Financial District, San Francisco, CA
Leadership
John Box
(CEO, Not Founder)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
Jørn Lyseggen
(Founder, Executive Chairman)Founded Meltwater in 2001, and led the company through growth and numerous acquisitions of other businesses before promoting John Box to CEO.
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