Vice President of IT Operations & Infrastructure, Nomi Health
More information about location
3 days a week in office
Direct healthcare solutions
Open for applications
Direct healthcare solutions
201-500 employees
Open for applications
More information about location
3 days a week in office
201-500 employees
Company mission
To rebuild the broken healthcare system by cutting costs, confusion, and complexity.
Role
Who you are
- 10+ years of progressive IT leadership experience with a proven track record in IT operations and infrastructure management—preferably in a startup or fast-paced, highly regulated environment
- Extensive experience managing back-office IT, AWS-based cloud operations, DevOps practices, and overall technology infrastructure
- Proven proficiency in cybersecurity, risk management, disaster recovery, and regulatory compliance (experience with HIPAA is highly desirable)
- Familiarity with Agile practices and methodologies (such as Scrum or Kanban) to support efficient, iterative project development and cross-functional collaboration
- Deep understanding of SRE principles and best practices, with a demonstrated ability to implement strategies that ensure system reliability and performance
- Exceptional leadership and team-building skills with a hands-on, entrepreneurial mindset
- Excellent communication skills, capable of articulating technical concepts clearly to diverse audiences, including executive leadership and product teams
- Demonstrated ability to develop and manage IT budgets and negotiate favorable vendor agreements
- A strategic thinker with the capability to translate business and product needs into actionable IT strategies
- Experience navigating multi-divisional organizations and managing change in a dynamic, growth-oriented environment
What the job involves
- We are seeking a VP of IT Operations & Infrastructure to join us in Austin, Texas
- You will develop and execute our IT strategy while managing day-to-day operations
- You will lead our IT organization—including our dedicated Site Reliability Engineering (SRE) group—and oversee back-office IT functions, AWS-based cloud operations, and DevOps practices
- This role requires a collaborative leader who can balance managing tactical work while addressing long-term strategic goals
- In addition, you will provide technical leadership focused on cloud operations, DevOps, and SRE best practices to drive innovation, efficiency, and reliability across our healthcare platform, while partnering closely with product teams and ensuring adherence to stringent security and compliance standards (e.g. , HIPAA)
- Strategic Leadership & Planning:
- Develop and execute a comprehensive IT strategy that aligns with Nomi Health’s mission and business goals
- Lead initiatives to modernize and scale the IT infrastructure to support rapid growth in a competitive healthcare environment
- Balance Tactical and Strategic Execution: Efficiently manage day-to-day operational tasks while formulating and implementing long-term strategic IT initiatives
- Provide visionary technical leadership in designing, building, and maintaining scalable, secure, and cost-effective cloud infrastructures on AWS
- Champion DevOps best practices, including continuous integration/continuous deployment (CI/CD), infrastructure as code, and automation across our development and operational processes
- Oversee and guide the SRE team in establishing effective monitoring, alerting, logging, and incident response strategies to ensure high system availability and performance
- Mentor cross-functional teams in adopting modern practices that improve operational efficiency and system reliability
- Lead and mentor the IT organization, including the SRE team, fostering a culture of innovation, accountability, and collaboration
- Ensure seamless IT service delivery and support across all divisions, maintaining high availability, performance, and reliability of critical systems
- Oversee and optimize all aspects of our technology infrastructure, including back office IT systems, DevOps environments, and AWS-based cloud operations
- Implement robust cybersecurity measures, disaster recovery plans, and business continuity strategies with a strong focus on healthcare data security and regulatory compliance
- Partner with product teams to understand technical requirements and ensure IT systems effectively support the delivery of specific product objectives
- Collaborate on designing and implementing innovative solutions that enhance patient care and drive operational efficiency
- Develop, manage, and optimize the IT budget, ensuring cost-effective technology investments that support long-term scalability
- Negotiate and manage vendor contracts and partnerships to secure high-quality services and solutions
- Interface with the accounting and finance teams to ensure IT expenditures are accurately tracked, properly allocated, and aligned with the company’s financial objectives
- Continuously assess and enhance IT processes, driving automation, efficiency, and adherence to best practices across the organization
- Leverage Agile methodologies to drive iterative improvements and foster cross-functional collaboration
- Stay informed of emerging technologies and industry trends to maintain Nomi Health’s competitive edge
- Work closely with executive leadership, division heads, and cross-functional teams to ensure IT initiatives align with overall business and product strategies
- Clearly communicate complex technical concepts to non-technical stakeholders, ensuring broad understanding and support for IT projects
Our take
The fundamentally flawed healthcare system of America – how it is paid for and delivered – was made glaringly obvious by the pandemic. Nomi Health delivers direct, affordable and accessible healthcare experiences for employers, patients and providers with their digital-first model.
Nomi Health wants to rebuild, not renovate, the system. It aims to reduce costs and efforts by removing layers from the traditional healthcare system; connecting patients directly with providers so there's no need to go through third-party health insurance. Its success so far comes down to its offering of a smarter option when compared to large dominant companies, that are riddled with operational and technological inefficiencies.
Nomi Health's acquisition of two related companies, Everyone Health and Sano Surgery, in 2022 was used to expand its direct healthcare purchasing business as well as where and how many people Nomi directly cares for. This, atop the launch of its Connect fintech platform to power real-time healthcare payments, should see the number of patients and providers Nomi is responsible for continue to increase as time goes on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2021
$110m
SERIES A
Total funding: $110m
Company benefits
- Equity
- 401K match
- Fully funded HSA
- Medical, dental and vision coverage
- Unlimited PTO
- Career growth
- Free counselling - we offer confidential mental health support for you and your family through Tava Health
Company HQ
Bonneville, Orem, UT
Leadership
Mark Newman
(CEO & Co-Founder)Previously co-founded HireVue and has been a Board Member for RoundPegg, Nectar HR and Wooly Inc.
Joshua Walker
(COO & Co-Founder)Previously spent nearly 9 years at Optum, Middle East, eventually serving as COO, a role assumed later at Imagine Health and Upwell Health.
Boe Hartman
(CTO & Co-Founder)Previously spent 12 years at Capital One, eventually serving as Vice President of Consumer Sales and Service Infrastructure. Experience as Chief Information Officer for Barclays and in Digital Strategy for Goldman Sachs.
Salary benchmarks
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