Senior Marketing Data Analyst, Sendbird
$120-155k
+ Equity
3 days a week in office (San Mateo, CA)
Messaging-as-a-service API
Open for applications
Messaging-as-a-service API
201-500 employees
Open for applications
$120-155k
+ Equity
3 days a week in office (San Mateo, CA)
201-500 employees
Company mission
Sendbird's mission is to build connections in a digital world.
Role
Who you are
- 5+ Years of experience as an Analyst or in a Data Insights role at a B2B Saas growth company
- 3+ Years of relevant experience in Inbound/Outbound Marketing measurement, Product Led Growth and Sales Led Growth, and Account-Based Marketing and Selling
- The ability to manipulate and query with SQL is mandatory; Python and/or R is a plus
- Looker / Excel / Google Sheets guru
- Bachelor’s Degree with a science or technical focus, A Master’s degree is a plus
- Consulting experience is a plus
- An analyst with a strong voice for data-driven decision-making and 360 transparency
- A superstar who can go beyond the dashboard, able to deal with data from multiple sources and varying levels of completeness/accuracy
- Deeply experienced with data enrichment, hygiene, transformation, and visualization
- A self-motivated individual with sound business/risk judgment
- Able to create structure in ambiguous situations
- High emotional quotient and strong communication skills
- Effective in project management and working across teams
What the job involves
- Sendbird is excited to add a position to our Data Analytics team
- As a Senior Marketing Data Analyst, you will be synthesizing insights to drive critical decision-making and achieve successful business outcomes for our global organization
- You will be an integral member of the Sendbird Data Analytics team with a strong dotted line to the Marketing and Growth team
- You will be responsible for building strong partnerships, defining key metrics, ensuring instrumentation and data availability, and advancing analytic objectives across our business domains
- Work with relevant stakeholders to establish key metrics. You will determine baselines/goals for major initiatives (e.g. quarterly OKRs) and for specific projects (campaign ROI, product adoption/usage, etc)
- Partner with other teams to set up and onboard dashboards, train for self-sufficiency on usage and standard reporting, and field requests for more complex requests (joins, statistical analysis, etc)
- Identify gaps in data and proactively solve them by aligning with stakeholders to ensure we are correctly instrumented and have availability of data in proper structure and formats
- Organize our data definitions, taxonomy, collection strategies, system hierarchies, etc
- Report weekly on key metrics with commentary on any significant changes. Report monthly and/or quarterly on ad-hoc investigations to communicate any surprising trends or movements
- Analyze historical data to track performance, identifying levers for change, and areas for improvement
- You will be our champion for implementing data best practices across Sendbird’s global organization
Our take
Sendbird offers APIs to help companies build their own text and video communication features. The company's suite of solutions helps businesses worldwide improve customer retention, conversion, & optimized customer support.
The company has been developing its APIs fast, including adding moderation capabilities - an attractive feature in an age that increasingly prioritizes ‘clean’ online communication. Among its newest set of capabilities is Sendbird Live, combining livestream with chat to enable companies to create new and engaging experiences from a single tool.
Its clients include Reddit, Hinge, and DoorDash. They are, however, strategically raising further investment, as the field is competitive even with its impressive client roster and technological instincts, regardless, Sendbird is well positioned within the market to keep ahead of the competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Apr 2021
$100m
SERIES C
May 2019
$102m
SERIES B
Total funding: $273m
Company benefits
- All-in-one wellness benefit (Use it on anything from workout equipment to hobby gear to gadgets to gaming consoles)
- Access to the Modern Health platform
- Paid holidays, accrued vacation and sick leave
- Paid volunteer time off
- Family or paternal leave
- We’ll pay for you to learn a new language with our global citizenship benefit
- Birthday off
Company values
- Endless Tenacity For Customers - Customers existed before businesses. They faced a problem for which few people dared to find a solution, and created customer value
- Better Than The Best - We set stretch goals for ourselves and our team
- Work to Completion - We focus on the goals wholeheartedly until they have been completed
- The Buck Stops Here - We believe we are leaders no matter where we are, no matter what position we are in
- Already On It - We decide fast, move faster, and take on the responsibility of the results
- Highest Corporate Integrity - A great relationship between a company and its customers can only be built on the platform of high corporate integrity
- Global Citizenship - We create the environment and culture to nurture talented people around the world
Company HQ
Downtown, San Mateo, CA
Articles
Leadership
Brandon Jeon
(Head of Quality Engineering)Internet executive with over 14 years of experience, including technical sales, product management, project management, and engineering. Programming since the age of 9; they developed and launched Korea's first game portal game.korea.com at age 20.
Forest Lee
(Head of Design)Forest specializes in UI/UX and graphic design for apps/services, but also has extensive experience creating printed designs, CI/BI, and design goods. They developed over 10 different apps across two startups, 4 of which won #1 in lifestyle category on the AppStore.
Harry Kim
(Chief Architect)Harry has been working in IT fields since 2006 after graduated from Monash University with a BS in Computer Science and started their career with network security company. Harry also has experienced software development of broad IT fields including search engine, social network game, 3D mobile game and mobile SNS.
John S. Kim
(CEO)John founded two startups. Their first startup, Paprika Lab - a social gaming company, was acquired by GREE and they were Korea's all-time no.1 pro gamer in Unreal Tournament.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Sendbird