Customer Success Manager, Black Kite
+ Company Stock Options
Third party risk management software & solutions
Job no longer available
Third party risk management software & solutions
101-200 employees
Job no longer available
+ Company Stock Options
101-200 employees
Company mission
To improve the health and safety of the entire planet's cyber ecosystem.
Role
Who you are
- Experience in SaaS platforms, preferably technical platforms
- 4+ years of demonstrated progression within customer success roles, achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
- Experience in CRM/CS tools
- Strong communication and presentation skills
- Excellent written and oral communication skills
- Understanding of the Cyber Security space
- Good technical aptitude
- Proficient with MS Office
- Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
- You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling
- The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact
- A complete understanding of the Cyber Security and Third-Party Risk industries is a plus
What the job involves
- Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities
- Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success
- Build strong relationships with economic buyers, business champions, and technical champions
- Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
- Onboard new customers
- Provide follow-up training to existing and new customers
- Use and leverage CRM tools (e.g., Salesforce)
- Use and leverage Customer Success tools (e.g., ChurnZero)
- Identify and qualify expansion opportunities resulting in elevated relationships
- Work with internal teams to resolve any technical issues and improve the product to meet customer demands
- Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
- Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
- Remain current on relevant industry and internal company products, pricing, markets, and developments
Our take
An estimated one in four organizations suffered from a cyber-attack in the last year, hackers often attack companies through third parties, working their way into the organization through supply chain security vulnerabilities. Black Kite is the world’s first global third-party cyber risk monitoring platform, combining cyber ratings and quantitative risk to provide vulnerability management solutions.
Infamous ransomware groups such as Conti and Revil have invested in improving their methods of gathering information and finding an organization’s valuable assets. Black Kite’s suite of standards-based cyber risk assessment programs (which includes a Ransomware Susceptibility Index) provides a three-dimensional view of the health and safety of a company’s entire security ecosystem, uncovering cybercriminal loopholes.
The company has been focused on expanding its workforce and product development as it squares up against a slew of competitors including BitSight and VisableRisk. However, its simplified and comprehensive management solutions, position Black Kite to be the category-leading third-party cyber risk platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Prudential / St. Botolph, Boston, MA
Leadership
Paul Paget
(CEO)Paul joined Black Kite in January 2019 as a Senior VP, he then moved into the role of CEO later that same year. Previously, he was a Principal at LoudRumble, CEO and EVP of Strategy at Pwnie Express, and President & CEO at Savant Protection.
Candan Bolukbas
(Co-Founder & CTO)Prior to co-founding Black Kite in 2016, Candan was an Enterprise Security Services Manager at BGA Information Security & Consulting. He was also a Network & Security Administrator and Manager at the Presidency of the Republic of Türkiye.
Chris Bush
(CCO & COO)Chris joined Black Kite in 2020 as CCO, adding COO to his title in 2022. Previously, he co-founded Luana Technologies and served as the Head of Security at ObserveIT. He also spent 12 years at Novartis in various Managerial/Director roles.
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