Revenue Operations Associate, Hinge Health

• We are looking for someone with at least 1 year of professional experience, preferably in the consulting, startup, or healthcare fields, who is interested in understanding the mechanics of healthcare reimbursement, financial metrics, and go-to-market motions/support
• Bachelor’s Degree with a concentration in Business, Accounting or Finance
• 1 + year of professional experience, preferably in the startup, consulting, and/or healthcare fields
• 1+ year of experience with Excel

Desirable

• The Revenue Operations and Strategy team’s mission is to ensure Hinge Health gets reimbursed for the services we provide, while also leveraging our financial operations expertise to lead and enable strategic decisions and initiatives across the organization
• We’re looking for an ambitious and energetic individual to support our Commercial Enablement function, under the Rev Ops and Strategy team, who will play an instrumental role in supporting internal Commercial stakeholders for both revenue generation and retention motions, while also ensuring that we are billing accurately and reimbursed in a timely fashion from clients, payers and health plans
• They will work cross-functionally to strategize, create, and implement processes and procedures that not only impact key financial metrics, but also improve company efficiency and scalability as we continue to be a high-growth company
• Advise on contracting and financial deal terms to enable Commercial teams to win large health plan, ecosystem, and client deals
• Collaborate with Commercial teams on go-to-market motion planning for current and new billing modalities and monetizations
• Drive new product and LOB financial operations discovery and establish monetization models
• Communicate cross-functionally with Customer Success, Sales, Partnerships, and Engineering teams to support client and partner financial reporting needs and promote revenue retention
• Participate in external calls assisting sales pitches and explaining key financial- and business-specific concepts to our valued clients/partners
• Participate in internal solution and educational calls to ensure HH Commercial teams are adequately prepared to answer financial questions
• Support and own the end-to-end partner commissions process for our financial monthly/quarterly close
• Forecast and model, in collaboration with Partnerships and Sales teams, to create financially sound, new partner commission structures that also encourage increased sales and deal closure
• Assist in recurring, monthly and quarterly, billing and collections processes such as invoice billing, claims partner set up and implementation/submission, cash collections, and ad-hoc accounting and revenue reporting support
• Update and refresh reporting for revenue cycle KPIs, including but not limited to: claim denials, claim write-offs, time to cash, partner commissions etc
• Troubleshoot and correct any ad-hoc claim rejections, verify user eligibility, and re-submit claims accordingly
• Ability to identify revenue cycle process breakdowns and apply knowledge to propose & develop potential solutions