Senior Product Experience Designer, Dynatrace
Digital Experience
Plus stock options
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
Plus stock options
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- You can drive projects with a great sense of ownership, autonomy, proactivity, and optimism
- You thrive and deeply enjoy working with multidisciplinary and geographically dispersed teams and appreciate a vivid team spirit
- You are a motivated self-starter — with a strong growth mindset and desire to humanize things
- You give and receive feedback freely and constructively, always open to learning and improving
- You have at least 5 years of experience and a demonstrated track record of designing, and shipping digital software products — working on complex applications and systems is a big bonus
- You are comfortable and especially keen to work through business and design problems from beginning to end — for example, planning and doing research, investigating the problem space and the why behind it, and translating insights and data into concepts that inform new products and features, designing detailed solutions to make things real, and continuously learning from and iterating upon what you ship
- You have strong communication and presentation skills, to help people understand the rationale behind design proposals and the complex nuances of design problems
- You have plenty of experience successfully collaborating with multidisciplinary teams
- Experience and knowledge in SaaS, analytics, cloud-native technologies, and Digital Experience Monitoring is a bonus
What the job involves
- As a Senior Product Experience Designer within Digital Experience Monitoring space, you'll tackle complex design challenges and collaborate closely with product managers, solution experience leads, and other design practitioners
- You'll help bring our company vision to life by shaping intuitive and delightful customer journeys, significantly impacting the future direction of the Digital Experience Solution in Dynatrace
- The Dynatrace Digital Experience solution provides a complete picture of what our customers’ end-users are experiencing. We use our AI-powered observability and advanced AI Ops to give teams the precise, automated insights and context they need to proactively deliver better customer experiences and drive better business outcomes
- Drive the end-to-end solution experience alongside the Solution Experience Lead and other designers – with artefacts as required to ensure the customer experience is optimal: for example, customer journeys, use cases, and persona development
- Collaborate closely with the solution experience lead, product managers, engineering, and other UX designers in product-led growth initiatives by highlighting Dynatrace value and differentiation in-product, to drive customer adoption and contribute to meeting business goals
- Plan and perform qualitative and quantitative user research , collect and analyze data, and help identify pain points, prioritize their resolution, and translate insights from both qualitative & quantitative data to inform your designs
- Be hands-on to visualize, prototype, test, and measure design solutions – e.g., with information architecture, user flows, wireframes, mockups..
- Facilitate and plan workshops to encourage design thinking
- Act as a customer advocate while continuously partnering with product managers, product owners, experience leads, and other design practitioners to ensure consistency across the solution
- Uphold user-centered design principles and evangelize its methodologies and values to stakeholders, cross-department teams, and subject matter experts
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 1 more job at Dynatrace