Product Marketing Manager, Kooth
$110-130k
+ Equity
Effective personalised digital mental health care platform
Job no longer available
Effective personalised digital mental health care platform
201-500 employees
Job no longer available
$110-130k
+ Equity
201-500 employees
Company mission
Kooth's mission is to create easy to access online mental health services that work alongside you to provide compassionate and effective support.
Role
Who you are
- 5+ years of experience in product marketing, lifecycle marketing, or communications within digital products or services (healthcare technology, DTC SaaS, or education technology preferred)
- Skilled storyteller with the ability to adapt narratives for different audiences and formats
- Proven track record managing multi-channel communications across owned channels (email, push, in-app, web) and lifecycle frameworks with 4+ years of experience with complementary MarkOps tools (e.g. Hubspot, Braze, Contentful, etc.)
- Experience with digital publishing, social platforms, email marketing, and webinar tools
- Skills in multimedia content production and editing
- Strong written and verbal communication skills, with experience creating sales and marketing materials (e.g. decks, one-pagers, website copy, enablement tools)
- Data-informed mindset with experience using research, insights, and performance metrics to guide positioning and GTM decisions
- Familiarity with healthcare compliance and regulatory considerations (HIPAA, FDA, CE/MHRA, or similar)
- Comfortable operating in ambiguity in a fast-paced, scaling environment
What the job involves
- We’re looking for a data-informed, impact-driven Product Marketing Manager to own and evolve positioning and lifecycle communications for Soluna
- This role is responsible for shaping how young people discover, engage with, and continue to benefit from Soluna over time across both service users and our most important ecosystem partners (schools, universities, health systems/facilities, government programs, and local and regional community organizations)
- As a Product Marketing Manager, you’ll lead lifecycle strategy across owned channels, including email, push, in-app, and web messaging, along with product positioning — ensuring communications are supportive, value-driven, inclusive, age-appropriate, and aligned with our safeguarding responsibilities
- This is a highly cross-functional role primarily at the intersection between Product and Marketing teams – but you will also work closely with Clinical, Commercial, Regulatory, and Partnerships teams to ensure every message adds value from the audience perspective, builds trust, and supports positive outcomes
- Define and manage the end-to-end lifecycle communications strategy for Soluna service users, from onboarding and activation through engagement and retention on owned digital channels
- Translate clinical and product value into clear, compliant messaging that drives adoption by patients, providers, and buyers
- Build and prioritize campaign roadmaps that support regional product launches, user demand and affinity, service utilization, and long-term impact
- Work with Product and Creative Leads to produce and maintain a suite of featured product marketing assets, including demo videos, external-facing talk tracks, print collateral, and digital assets organized across regions and audiences
- Ensure lifecycle programs support direct-to-user journeys, brand trust, and partner-led ecosystem initiatives
- Ensure all communications meet safeguarding, regulatory, and data protection requirements, particularly for under-18 audiences in partnership with Safeguarding, Privacy and Legal, Product, and Marketing Operations teams
- Work with Clinical, Service Delivery and Research Leads to translate complex mental health concepts into approachable, clear, and motivating communications across service user and ecosystem audience channels
- Support thought leadership development, championing consistent narratives and proof points that build trust with young people and stakeholders while continuously refining journeys based on performance, feedback, and evolving user needs
- Develop thoughtful segmentation strategies using behavioral, demographic, and engagement data
- Own a structured testing and experimentation approach across messaging, timing, and channel mix
- Use insights to improve engagement, reduce drop-off, and increase meaningful use of Soluna’s tools and support services
Our take
Kooth offers free at the point of access mental health care to more than 5.4 million people via NHS commissioners, corporates, social workers, GPs and schools across the UK. It provides a mix of community-created content, forum sessions with other community members, and one-to-one counselling via online chat. All users sign up anonymously for the free-of-charge service and there's no digital tracking of session IP addresses. The aim is to provide a safe space where each person can get the support they need.
As a pioneer in online counselling, Kooth brings together emerging technologies with innovation in clinical practice and evaluation to create new models of care in mental health.
Kooth’s 2020 IPO came at a time when London listings were sparse. A testament to the important contribution its services can make at a time when businesses are becoming more conscious of the need to foster well-being in their employees and in the wider world. This is further exemplified by the 33% soar in share prices after a contract was announced to serve 13 to 25-year-olds in California.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- 28 days (plus Public Holidays)
- Yearly professional training programmes structured around you
- Pension contributions
- Remote Working
- Healthshield Care plan
- EAP programme, 24/7 Telephone Mental Health & GP
- Annual company share option awards
- Life Assurance (up to four times the amount of your annual salary)
- Cycle to Work Scheme
- Incapacity Income Protection
Company HQ
Paddington, London, UK
Leadership
Kate Newhouse
(CEO)Also a SUpervisory Board Member of the European Dental Group. Previously Member, Secretary of State for Health and Social Care's Health-tech advisory board, CEO of Blenheim Chalcot and Doctor Care Anywhere.
Sanjay Jawa
(CFO)Previouslt Operating Partner at ScaleUp Capital and CFO at QualiTest Group.
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