Technical Support Representative, Barracuda Networks
$52k
OTE
+ Equity
Office located in Campbell, CA
Cybersecurity solutions
Job no longer available
Cybersecurity solutions
1001+ employees
Job no longer available
$52k
OTE
+ Equity
Office located in Campbell, CA
1001+ employees
Company mission
To protect and support its customers for life.
Role
Who you are
- Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent work experience
- A customer centric focus - you always aim to make the customer happy
- Strong troubleshooting/problem resolution skills
- Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
- Ability to learn and adapt to quickly changing circumstances, direction, and strategy
- Experience in any of the scripting languages such as Bash, Shell, Perl, Python
What the job involves
- Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products
- This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums
- This position will work within a team and will report into a Tech Support Manager
- Create, revise and publish internal and public-facing product solutions
- Interface with customers at a high volume to solve their issues
- Develop your skills in network and security products through ongoing training
- Document, escalate, and follow through with product bugs and/or issues
Our take
In an increasingly online world, with email hacks and data leaks becoming more and more common, cyber security is more important than ever. Barracuda aims to provide this with its comprehensive suite of security software.
It offers a number of packages, focusing on email security, app and cloud protection, network security and data protection. By investing heavily in R&D and product development, Barracuda is able to keep on top of new (and increasingly prevalent) email phishing scams. Its incorporated XDR capabilities also close security gaps generated by the rise in hybrid and remote working.
Barracuda is an established player within the cyber security market, boasting over 200,000 enterprise customers including the likes of Shiseido, Carrefour and Accor. It was acquired in 2022 by KKR, a global investment firm, which has allowed it to further improve its product, grow its team and expand its marketing reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2017
$0.8m
GRANT
Oct 2009
$5.6m
LATE VC
Total funding: $72.4m
Company benefits
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
- Equity, in the form of non-qualifying options
Company HQ
San Tomas, Campbell, CA
Leadership
Zachary Levow
(Co-Founder, Executive VP & CTO)Previously co-founded Affinity Path and Spinway, as well as working in Software Development and Architectural Software Design for Sun Microsystems, Cadence Design Systems and Motorola.
Rohit Ghai
(CEO)Independent Board Member at MHC Software. Former CEO and Board Member at RSA Security, Independent Board Member at Everbridge, COO then President of the Enterprise Content Division of Dell Technologies.
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