Customer Success Management Internship, Scaleway
Complete cloud ecosystem
Be an early applicant
Complete cloud ecosystem
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To build a more sovereign, sustainable, and human-first tech ecosystem.
Role
Who you are
- Currently a Master’s student (M1 or M2) in a business school or engineering school
- Good communication skills, ability to structure information and produce clear written summaries
- Analytical skills, able to tell a story from data
- First experiences through school projects, internships, or student jobs
- Strong interest in customer relationship management and the tech/cloud ecosystem
- Comfortable working with digital tools such as Slack, Google Workspace, CRM tools (Salesforce is a plus)
- Curious and eager to learn
- Interested and engaged in understanding customer needs
- Good listening skills
- Open-minded and collaborative
- Organized and reliable
What the job involves
- Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers
- Your mission will be to support CSMs in their daily interactions with clients and contribute to improving customer processes in order to help maintain and grow our customer base while delivering a high-quality client experience
- We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together
- You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges
- The team works closely on customer follow-up, process improvement, and cross-functional projects with other internal teams
- Organise, prepare and participate in customer meetings alongside CSMs, in particular start-ups
- Write meeting summaries and ensure follow-up actions are clearly identified
- Contribute to cross-functional projects to improve CSM processes and tools
- Analyze customer feedback and help improve customer data quality
- Support the team in using CSM tools and dashboards for customer monitoring
Application process
- HR interview (30 min)
- Interview with the managers to understand your skills, motivations, and interest in the role (45 min)
- Interview with Louise to validate your fit with the team and our culture (45 min)
- Internship start date: July 2026
Our take
Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.
Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerisation, and serverless architectures. It is attractive, especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.
Scaleway is used by over 38,000 businesses in 160 countries. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- 75% reimbursement on public transportation or 200€/year for sustainable mobility
- 200€ discount & 3 domains names on Scaleway Elements
- 120€ to equip yourself at home
- Freebox refund (€50 after 6 months)
- Up to €700 support for Babilou childcare
- Profit-sharing from the Iliad Group
- FlexiFamily: help with childcare, tutoring, and household tasks
- Extended parental and caregiver leave
- Employee share ownership plan at Iliad Group
- Referral Bonus
- 360Learning, Projet Voltaire and LinkedIn Learning free accesses
- Employee benefits through the Employee Work Council (CSE)
- Daily free breakfasts & snacks
- Onsite bedrooms showers and gym
- And all the usual perks provided in the industry (health insurance etc.)
Company HQ
Madeleine, Paris, France
Leadership
Albane Bruyas
(CCO & COO)Before joining Scaleway in 2019, Albane spent nearly 5 years at Toshiba as a Procurement & Purchasing Manager and Operations Director.
Damien Lucas
(CEO)Prior to joining Scaleway in 2023, Damien served as the CPO of Ateme. Before that, he co-founded Anevia where he spent 17 years in various roles, including CEO and CEO.
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