Director of People Analytics, Klaviyo
$192-288k
3+ days a week in office
The autonomous B2C CRM
Job no longer available
The autonomous B2C CRM
1001+ employees
Job no longer available
$192-288k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only autonomous CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- The ideal candidate will be data-driven and passionate about using it for organizational success
- You should have a strong background in people analytics, with a proven ability to integrate and interpret data from various sources to craft compelling narratives and inform decision-making
- This individual will excel in transforming insights into strategic actions, demonstrating a deep understanding of the impact of people data on business outcomes
- Bachelor’s Degree in Business or related field, Masters degree preferred (or equivalent experience) and 8+ years of experience in a quantitative or analytics role within a Human Resources organization
- Experience leading and developing a team of people analytics professionals
- Expertise in collecting and using data to inform decision-making and persuade others
- Prior experience working with a People Analytics tool such as Visier. Proficiency in Excel and other data tools is important
- You are intellectually curious. You have strong analytical skills, proven experience understanding and effectively using data and metrics to implement processes/workflows
- You enjoy building things and continually strive to do things better than the status quo
- Excellent verbal and written communication skills, outstanding organizational skills and attention to detail
- Expertise in statistical analysis (regression, correlation, scenario analysis, forecasting, and experimentation (A/B) testing
- Willing to take on the tough projects and challenges to grow and develop
What the job involves
- We are seeking a Director, People Analytics to enhance our exceptional team
- This role involves crafting and executing a robust People Analytics strategy, leading a team to deliver actionable insights and forward-thinking solutions to meet Klaviyo's people objectives
- Reporting to the Head of Total Rewards, you will be instrumental in advancing our People Analytics capabilities, integrating data from various platforms like Culture Amp, Greenhouse, and Workday to create a comprehensive and secure analytical framework
- Your mission is to transform data into compelling narratives that inform strategic decisions, driving organizational health and development
- Be a storyteller. Tell the narrative of what matters most with data and insights that drives Klaviyo further
- Using technical expertise to ensure we have a solution to bring together our engagement survey data (Culture Amp), recruiting data (Greenhouse), and People Data (Workday) in a secure manner
- Monitor and recommend changes to improve data quality
- Implement regular and automated Organizational Health checks via dashboard and benchmarks and use the data to build a narrative, drive insights, and influence initiatives
- Act as an internal consultant by understanding business needs, scoping data requests, synthesizing insights, and recommending solutions to key business partners in collaboration with other members of analytics teams. Apply expertise in people research and qualitative/quantitative analysis to identify opportunities for optimizing employee performance, engagement, diversity, management and leadership development, and retention
- Lead organizational wide change management initiatives and programs (in partnership and collaboration with COEs, HRBPs, etc.) including recognition & rewards, workforce location strategy, and/or other large scale cross-functional initiatives
- Partner closely with Talent Management, L&D, and HRBPs to ensure engagement surveys are analyzed and presented to the business. Ensure our engagement survey data is connected back to talent management, learning, and DEI trends
- Partner with the People Leadership team and support the Chief People Officer in preparations materials for Leadership Team and Board Meetings
- Apply expertise in qualitative analysis and the presentation of data to see beyond the numbers and help inform, influence, support against business priorities. Work with key stakeholders to determine the appropriate sentiment strategies via surveys or other research methods to deliver valuable business insights. Lead and implement survey design to measure sentiment across employee lifecycle
- Deliver high quality analysis, reports, presentations using simple and effective visualizations that can be scaled for consumption by a larger audience
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Devin Bhatia, Customer Success Manager
Our mission
Create exceptional customer experiences by providing immediate and long-lasting value, while empowering creators to own their growth.Insights
4% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Company benefits
- Private medical insurance
- Medical
- Dental
- Vision
- Lifestyle spending account
- Commuter benefits
- Modern Health - wellness platform
- Parental leave
- Company equity
- Employee stock purchase plan
- Mental health benefits
- Health savings account (HSA)
- Flexible spending accounts (FSAs)
- Employee assistance program (EAP)
- 401(k) plan with company match
- Flexible paid time off (FPTO)
- 13 company holidays
- Paid parental bonding leave
Company values
- Put customers first: We prioritize our customers > customers’ customers > team > ourselves. We empathize deeply with our customers by walking in their shoes and solving their greatest pain points. We start with what’s best for the customer, not what’s best for us, and work backwards, delivering experiences our customers will talk about.
- Win together: We’re one team, we get to know each other, we’re okay with conflict and willing to disagree and commit. We are honest, direct, transparent, and respectful. We seek and incorporate diverse perspectives and assume good intent.
- We’re 1% done: We’re just getting started – our greatest products, work, and achievements are in front of us. We have a beginner’s mindset – we see the opportunities to build and improve and have the ambition to go after them. We benchmark against the best, aim to beat them, and celebrate when we do.
- Know the score: We’re clear about what success is for each project and how it ladders to our overall success. Results are what matter. Working hard is required, but it’s not success. We use data and past performance to motivate our future strategy.
- Be meticulous in your craft: We seek to do work so good that people rave about it. We are rigorous, thorough and prepared. We are or expect to be the experts everyone in the world turns to.
- Move fast, no shortcuts: Speed matters. We set ambitious deadlines, we like short cycles and being first to market. We don’t skip critical steps or requirements to make a date. We’re comfortable living in the grey and making judgment calls to decide what’s required and what’s not.
- Drivers wanted: No passengers — we’re proactive and engaged, and if we see something wrong it’s our responsibility to fix it or raise the issue to its owner. Have a vision and make sure it’s compelling. No job is beneath us. If it needs to get done, we’re happy to pick it up. We use and spend resources like they’re our own.
- Stay hungry, stay humble: We are insatiably curious learners; our slopes are very high. If we don’t know something, we’re world- class at figuring it out. We take calculated risks and sometimes make mistakes — we’re not perfect. When we fail, we learn from it and improve going forward. Feedback is a gift, even if it hurts sometimes. We don’t tolerate brilliant jerks.
Company HQ
Dublin, Republic of Ireland
Articles
Leadership
Andrew Bialecki
(Founder and Co-CEO)Co-founder and Co-CEO. Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Strategy Officer)Co-founder and currently our Chief Strategy Officer. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Chano Fernandez
(Co-CEO)Chano serves as the co-CEO, leading all go-to-market functions at Klaviyo. He previously led organizations at SAP, Workday, and Eightfold.
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