Customer Success Manager, Valdera
B2B SaaS
$90-130k
+ Pre-IPO Equity with a 4-year vest and a 1-year cliff
More information about location
Sourcing platform for chemicals & raw materials
Open for applications
Sourcing platform for chemicals & raw materials
21-100 employees
Open for applications
$90-130k
+ Pre-IPO Equity with a 4-year vest and a 1-year cliff
More information about location
21-100 employees
Company mission
Valdera is on a mission to change the supply game.
Role
Who you are
- You are passionate and proactive about Customer Success and have a strong background in understanding the unique needs and environment of a startup
- You are committed to driving engagement, growth, satisfaction, and adoption by providing ongoing curated support to our growing global customer base
- You are skilled in identifying opportunities for product optimization and user workflows, and communicate those needs clearly to internal stakeholders to drive product growth
- 3+ years of relevant work experience in B2B SaaS Customer Success
- Track record owning relationships with senior stakeholders
- Experience using a mixture of low-touch and high-touch tactics
- Clear and thoughtful communicator with excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users
What the job involves
- As a Customer Success Manager at Valdera, you will be instrumental in supporting our quickly growing global customer base!
- The Valdera Customer Success team is committed to helping customers adopt our platform and help streamline their procurement workflows
- You’ll play a vital role in the customer journey as the customer’s main advocate and advisor, influencing account admins, end users and decision makers
- This role is a perfect opportunity for an experienced Customer Success Manager who is interested in being a part of a global fast-paced technology company that is disrupting the supply chain industry
- In this role, you will be a part of our Customer Success team that is responsible for driving product adoption, satisfaction, and retention
- This role reports to the Sr Customer Success Manager, and works closely with sales, sourcing operations, and our engineering team
- The Customer Success Manager is responsible for building strong relationships with our growing global customer base and driving product value for our customers
- This includes deeply understanding customer needs, requirements, and business goals across a wide range of industries
- Develop a trusted-advisor relationship with key accounts, customer stakeholders and executive sponsors
- Drive Valdera product adoption and support customers on new product releases
- Actively monitor customer health and engagement, identifying at-risk accounts and proactively implementing strategies to mitigate churn
- Evaluate opportunities to increase customer satisfaction, expansion, and retention
- Execute on all phases of the customer journey, including onboarding, change management, business performance reviews, roadmap advisory, and renewal touchpoints
- Work cross-functionally with Product and Sales to ensure customers have the full power of Valdera behind them
- Ensure long term client satisfaction and referenceability
- Be the voice of the customer to the product and go-to-market team
- Assist with hiring and training of new CSMs
Our take
Valdera delivers an AI-driven sourcing platform for chemicals and raw materials. As geopolitical uncertainty and climate risk make supply chains more and more volatile, the company's platform is here to help businesses create more robust and resilient supplier networks.
The platform combines Valdera's own AI technology with real-time market data to speed up the discovery and qualification of suppliers, as well as managing relationships with those suppliers. Unlike other platforms, businesses need not consider one prospect at a time - instead being able to consider the bigger picture and hence make smarter decisions.
It's a valuable proposition, which is why it's no surprise Valdera has raised significant funding. This will help accelerate growth for a company that already boasts an expanding roster of customers that includes some of the world's largest manufacturers and household beauty names.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Oct 2024
$15m
SERIES A
Total funding: $15m
Company benefits
- 100% employer paid premiums for Medical, Dental and Vision coverage for every employee (support for dependents too)
- Pre-IPO equity with a 4-year vest and a 1-year cliff
- 401(k) with Traditional & ROTH investment options
- $100 monthly wellness bonus for gym memberships, athletic equipment, massages, or anything else
- Free One Medical account for on-demand, virtual primary care appointments for employees who live in a covered area (medical insurance still applies)
- Generous and flexible PTO (sick leave, parental leave policies, and 11 company-paid holidays to boot)
- Remote working opportunities as well as office spaces in San Francisco and New York if you prefer
- Annual company retreats visiting fun places with other opportunities to spend time in person together throughout the year
Company HQ
Financial District, San Francisco, CA
Leadership
Sruti Arulmani
(Co-Founder & CEO)Was on the Investment Team at Activant Capital, worked in the Investment Banking Division at Goldman Sachs and was a Researcher in the Department of Chemical Engineering at the University of Toronto.
Dheev Arulmani
(Co-Founder & COO)Previoulsy Engagement Manager at McKinsey & Company, Business Analyst at The Carlyle Group and Researcher in Electrochemistry at MIT Group Sadoway.
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