Customer Retention Representative, Nexamp
$25 - $29 per hour
Clean energy solution provider
Job no longer available
Clean energy solution provider
501-1000 employees
Job no longer available
$25 - $29 per hour
501-1000 employees
Company mission
To build the future of energy that is clean, simple, and accessible.
Role
Who you are
- Nexamp is looking for curious, proactive, and customer-focused individuals to join our Customer Retention Team as Customer Retention Representatives
- The ideal candidate brings a positive, solutions-oriented mindset, always thinking about how to engage and retain customers, and committed to delivering world-class customer experiences
- 1-3 years of Experience: in customer service, sales, retention or similar customer-facing roles
- Customer Engagement & Retention: Confident in having persuasive, helpful conversations that encourage customers to stay
- Problem Solving & Initiative: Comfortable thinking on your feet and using effective retention strategies
- Communication & Active Listening: Able to build rapport and trust through empathy and clear communication
- Negotiation & Objection Handling: Skilled in overcoming objections with empathy and professionalism to find win-win outcomes and to handle challenging conversations
- Operational & Systems Knowledge: Comfortable navigating CRM tools, ticketing systems, and internal processes to ensure accurate documentation and adherence to workflows
- Documentation & Systems Use: Accurate and timely in using CRM systems to track every step of the customer journey
- Adaptability & Teamwork: Thrives in fast-changing environments and contributes positively to a collaborative team culture
- Innovation & Initiative: Willing to think outside the box, suggest new ideas, and help improve customer retention strategies and team efficiency
- Resilience & Ownership: Keeps a positive attitude and takes responsibility for delivering high-quality customer outcomes
- Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
- Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
- Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality
- Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
- Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
- Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
What the job involves
- You should enjoy learning, finding solutions for escalated problems, and helping customers feel heard, understood, and supported—especially when their relationship with us may be at risk
- This is a great opportunity for someone who thrives in dynamic environments, enjoys taking ownership, and wants to grow with a team that’s shaping the future of customer retention at Nexamp
- We are building a dynamic team and need individuals who are invested in making a real impact. If you’re ready to be a key player in customer retention and growth, we want to hear from you!
- Our next class will start on June 23rd, 2025
- Deliver Empathetic Support: Prioritize the customer experience by delivering thoughtful, solution-driven interactions that foster trust, loyalty, and satisfaction
- Engage and Educate: Communicate directly with customers to ensure they understand our community solar product and feel confident in their relationship with Nexamp
- Resolve Customer Concerns: Listen actively, identify root causes, and offer solutions that support both customer retention and operational goals
- Be Proactive: Remind customers about open balances, confirm their contact details are accurate, and guide them toward payment solutions that reduce churn
- Document with Accuracy: Record all interactions in our CRM systems to maintain visibility into customer needs and outcomes
- Collaborate and Contribute: Share ideas and feedback with your team and Team Lead to improve retention strategies, tools, and processes
- Adapt and Grow: Embrace a constantly changing environment, take initiative, and stay open to learning and development opportunities
Application process
- Our next class will start on June 23rd
- We are interviewing candidates on a rolling basis, and finalists will be invited to interview onsite May 27th and 28th. Applications are due by May 15th
Our take
Nexamp stands as a leading force in the shift towards a new era of clean energy. Specializing in solar energy solutions, the company spearheads the design, construction, and operation of solar assets throughout the US.
By offering subscription-based access to solar farms, Nexamp enables homeowners, businesses, and municipalities to harness solar energy benefits without the burden of upfront costs or risks. With a diverse portfolio and a customer base exceeding 70,0000, Nexamp's unwavering commitment to accessible, sustainable energy has solidified its position as an industry leader.
Recently bolstered by a substantial influx of funding, Nexamp is poised for expanded influence. This financial boost will fuel the development of 49 solar and battery storage projects, extending the benefits to thousands of households and furthering its mission towards a sustainable energy revolution,
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2024
$2m
GROWTH EQUITY VC
Apr 2024
$520m
GROWTH EQUITY VC
Total funding: $1.0bn
Company benefits
- Health benefits starting day one
- Company sponsored service days
- Company contributed HSA account
- Cell phone reimbursement
- Flexible hybrid work arrangements
- Educational assistance
- Flexible time off
- Parental leave
- 401k company match
- Commuter/transit benefits
Company HQ
Downtown Crossing, Boston, MA
Leadership
Will Thompson
(Co-Founder)Graduated from Tufts University with a BASc in Environmental Engineering. Previously served as a Captain in the United States Army and as a Commander in the U.S. Coast Guard. Also worked as an Assistant Project Manager at CDM Smith.
Salary benchmarks
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