Service Engineer, Circus Group

• If you enjoy solving complex technical problems under time pressure, love digging into logs and networks, and want to help scale a completely new category of food robotics, this role is for you
• Degree in Mechatronics, Electrical Engineering, Computer Engineering, or a related technical field
• 3+ years of experience in remote service engineering, field support, or automation system maintenance
• Strong understanding of PLC systems, IoT devices, and network protocols
• Skilled in Linux-based systems, log analysis, and remote access tools (e.g. SSH, VPN)
• Excellent communication skills in English — able to translate complex technical topics into clear guidance
• Structured, calm, and analytical under pressure; strong ownership mindset for incidents
• Flexible for occasional on-site visits and for shift-based or on-call coverage during critical operations

Desirable

• We are looking for a hands-on and technically strong Remote Support Engineer (f/m/d) to safeguard the performance of our live autonomous kitchens
• In this role, you are the first line of defence for our deployed systems — ensuring they run smoothly, incidents are handled quickly, and our customers experience reliable, always-on operations
• You will work at the intersection of hardware, software, and operations: monitoring alerts, diagnosing issues remotely, guiding on-site teams through fixes, and feeding insights back into Engineering and Product
• Monitor and respond to alerts from live kitchen systems (hardware, software, and network)
• Diagnose incidents using remote access tools, system logs, and monitoring dashboards
• Guide on-site operators or field engineers through structured, step-by-step fixes
• Escalate complex issues to Product, Software, or Hardware Engineering when required
• Own incidents from detection to resolution, ensuring timely communication and status updates to stakeholders
• Maintain detailed service records in ticketing and monitoring systems
• Conduct root cause analyses and document findings and preventive actions
• Identify recurring issues and propose remote configuration or firmware updates
• Support testing and validation of remote patches, hotfixes, and releases
• Work with Engineering and Product to enhance diagnostic capabilities and observability of the system
• Partner with Deployment and Field Ops teams to ensure smooth knowledge transfer and clear handovers
• Contribute to service documentation, playbooks, and troubleshooting guides
• Support the continuous improvement of the incident response and remote support processes