Product Expert, Veeva

• Our ideal candidate has a positive attitude, is highly collaborative and used to working in a flexible environment
• Excellent verbal and written communication skills
• Exceptional program management, analytical, and organizational skills
• 3+ years experience in a Product Management, life sciences focused consulting, or similar role
• 3+ years experience in customer or partner facing role
• Demonstrated experience in managing multiple ongoing projects with many cross-functional dependencies
• Ability to collaborate across teams and organizations
• Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• Experience in obtaining and synthesizing customer and partner feedback from various sources, assessing root needs, and integrating that information into a cohesive design
• Ability to understand and communicate architectural requirements, preferences, and limitations
• Learn new concepts and apply them quickly
• Hands on with tools auditing, analyzing, and instrumenting API usage to determine technical and operational requirements
• Bachelor’s degree or higher
• Exposure to the following technologies:
• XML
• SQL
• REST/SOAP
• Java

Desirable

• As a Product Expert within the Alliances team, you’ll be part of Veeva’s product organization, and have the opportunity to manage industry leading product and integration partner solutions from start to finish
• This includes partner enablement and education, integration design, development support, certification and customer success
• Using your ability to combine strong partner management, API and integration experience, technical understanding, product lifecycle management, and effective communication, you’ll lead cross-functional teams to support customers, partners and internal stakeholders
• This dynamic team is the perfect place to build and shape Veeva’s partner enablement strategy, with a focus on customer success
• Manage and support partners who are developing integrations between Veeva products and third-party solutions – ensure integrations meet Veeva best practices and customer expectations
• Be a product evangelist and provide subject matter expertise
• Be an expert on Veeva’s products, best practices for integration and APIs
• Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
• Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
• Own the certification process and guide partners through certification
• Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
• Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
• Manage and support partners who are developing integrations between Veeva products and third-party solutions – ensure integrations meet Veeva best practices and customer expectations
• Be a product evangelist and provide subject matter expertise
• Be an expert on Veeva’s products, best practices for integration and APIs
• Help determine and document the criteria that will ensure a partner is technically a good fit, fills product gaps, and delivers quality integrations
• Ensure partners meet technical and product focused criteria necessary to create a quality, certifiable integration for joint customers
• Own the certification process and guide partners through certification
• Help develop partner training, requirements, best practices and certification documents in collaboration with product teams and other stakeholders
• Act as liaison between Veeva and partner product teams and other stakeholders to ensure effective partnership and quality products
• Collaborate with leaders across all departments to provide a seamless experience and value for both customers and partners
• Represent the Veeva product team as an expert on Veeva and partner technology and the integrated solutions
• Configure and provision sandbox environments
• Help troubleshoot and support partner questions and issues
• Manage partner integration related FAQ’s, documentation, message boards, etc
• Work with stakeholders to launch partner integrations and roll out them out to internal and external stakeholders: training, demos, first line of support to all areas of the organization including Sales, SQA, Training, Development & Services
• Ensure customer success through quality of product integrations and partnerships