Enterprise Customer Success Manager, Flowcode
$100-115k
OTE
+ Equity + Bonus potential
3-4 days a week in office (Soho, NY)
QR code generator platform
Job no longer available
QR code generator platform
101-200 employees
Job no longer available
$100-115k
OTE
+ Equity + Bonus potential
3-4 days a week in office (Soho, NY)
101-200 employees
Company mission
To change how we interact with the world around us.
Role
Who you are
- Proven Experience: Demonstrates a strong understanding of enterprise dynamics in a SaaS environment, with 2-3 years of experience in customer success roles at product-led, growth-focused organizations
- Systems Expertise: Using systematic approaches to solve problems and scale customer interactions
- Data Oriented: Exhibits a data-centric approach, with a focus on scaling customer success operations through systems and processes
- Adaptive: Thrives in a dynamic, fast-paced environment; adaptable and proactive in generating solutions
- Strong Communication Skills: Exceptional communication skills, both written and verbal, with the ability to effectively convey the Flowcode value proposition across diverse audiences
- Technical Acumen: Familiarity with CRM tools and adept at managing multiple stakeholder needs simultaneously
- A strong educational background and track record of relationship management
- 2-3 years in a customer/client facing role at a product-led growth organization (enterprise SaaS preferred)
- Unmatched organizational and prioritization skills across multiple projects
- A high standard of excellence, attention to detail, and commitment to quality
- Top-notch written and verbal communication skills, and a high level of comfort connecting with and speaking to new people
- Determination, results-orientation, and a high "motor" that drives you to succeed
- Experience seeking out and leveraging feedback to improve processes on a regular, recurring basis
- An interest in the Flowcode product and suite of offerings
- Exposure to and familiarity with CRM tools (HubSpot preferred)
- Knowledge of the media industry and performance advertising (conversions, pixels, conversion APIs)
What the job involves
- As Customer Success Manager, you will be responsible for the entire client lifecycle, serving as the primary point of contact for our clients and serving as the voice of the customer to our internal teams
- You will conduct the client onboarding experience, drive adoption of the Flowcode platform, ensure programs and campaigns are being executed effectively, and empower teams to fulfill their goals
- By being an expert of the Flowcode platform, you are able to provide a unique level of consultation and inspiration to our customers
- The Customer Success Manager will play an integral role in renewals and upsell opportunities. Client Success Managers will work cross-functionally with Sales, Product, and Design to accelerate growth and support client needs
- If you are passionate about technology and looking for a new challenge in a dynamic, fast-paced environment, then we would love to hear from you
- Increasing customer retention and reducing the time required to onboard new partners
- Engaging newly launched customers as well as prospective customers to ensure adoption and continued usage
- Supporting our clients' marketing, data, and operations teams by translating their priorities and objectives into actionable plans
- Testing new processes, playbooks, and programming strategies that best support customer goals
- Providing hands on support and training resources to customers, encouraging their self sufficiency in the platform
- Maintaining and improving correspondence with brands, soliciting and responding to feedback, and finding ways to tailor and improve the partnership, including sharing data and creative updates
- Communicating the Flowcode value proposition effectively to influence a variety of audiences
- Leveraging strong analytical and project management skills to drive process and overall excellence
- Maintaining robust records in our CRM to track and report on the results of these processes internally
Our take
QR codes, which have been widely used in many Asian countries for years, have more recently catapulted into the day-to-day lives of consumers globally. New York-based Flowcode has been swift to capitalise on this hugely lucrative space in the US market, with a reimagined take that offers more attractive, brand-customised options.
The usefulness of QR codes across a huge spread of sectors means they are unlikely to make an exit anytime soon, and Flowcode has carved a strong reputation for itself as consumers begin to demand a higher quality QR experience. The company works with corporate brands, restaurants, small businesses, and celebrities, including the likes of Jennifer Lopez, Bentley Motors, GoDaddy, and Warner Media.
Recently, the company has introduced an upgraded platform, highlighting its commitment to innovation with new features like real-time analytics, geo-location data, and cross-screen attributes. Setting a new standard for QR code technology, enabling brands ot gain deeper insights and refine their marketing strategies.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2024
$0.2m
SEED
May 2020
$30m
SEED
Total funding: $30.2m
Company benefits
- Employee Stock Options
- Unlimited Vacation
- Paid Health Benefits
- Lunch stipend & office snacks
- Happy hours & team dinner
- Custom swag
- Parental Leave
- Team offsites
- Diverse Managers
Company HQ
Hudson Square, New York, NY
Leadership
Tim Armstrong
(CEO)Previously CEO and Chairman at AOL, as well as having worked at Google and snowball.
Salary benchmarks
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