Customer Success Manager, OneSchema
+ Stock options
Cloud-based data importing & validation
Open for applications
Cloud-based data importing & validation
1-20 employees
Open for applications
+ Stock options
1-20 employees
Company mission
To help its clients empower their customers to upload, validate, and clean their spreadsheets to help improve their onboarding experience and increase data activation.
Role
Who you are
- 4+ years of experience in Customer Success, Account Management, or a related role in SaaS
- Strong sense of ownership- you don’t wait to be told what to do
- Comfortable with ambiguity and excited to build new processes from scratch
- Strong project management skills and ability to manage multiple customer relationships
- Basic technical aptitude and curiosity to learn data products
- Clear, confident communicator with strong customer relationship skills
- Comfortable with negotiation, sales, and discovery conversations
- Excited to work cross-functionally and grow into other roles long-term
What the job involves
- We’re looking for a Founding Customer Success Manager to be the first hire on our Customer Success team
- This is a highly cross-functional role where you’ll own customer accounts end-to-end, drive renewals and upsells, and help scale our success operations
- You’ll work closely with engineering, product, and sales while becoming an expert in our product and a trusted partner to our customers
- This is a great opportunity for someone who thrives in ambiguity, takes ownership, and wants to build the foundation of Customer Success at a fast-growing startup
- This role will come with meaningful equity compensation along with $130k base
- You’ll report directly to the Head of Customer Success and collaborate closely with our CEO, product, engineering, and solutions engineering teams
- Because we are a highly collaborative, close-knit team, this role is in-person 3 days a week in downtown San Francisco
- Own a portfolio of customer accounts and drive renewals and expansions
- Cross-sell our new product to existing customers and run demos to showcase value
- Lead discovery and negotiation conversations with customers
- Partner with Deployed Engineers to onboard customers and ensure successful adoption
- Act as the voice of the customer internally, influencing product direction and priorities
- Build and automate scalable Customer Success processes across renewals, volume upgrades, overage billings, and contract standardization
- Proactively identify areas of improvement in the customer journey and execute on them
Our take
The uploading and management of customer data are essential to the onboarding process of a business. They facilitate data activation for analytics and a smooth customer experience. But inconsistencies in formatting, time-consuming setup processes and complex integrations can increase churn and reduce data activation rates.
OneSchema provides a cloud-based data importing and validation platform which uses a large library of data validators to ensure CSV data upload is smooth and error-free. The platform integrates directly into applications through its API, facilitating the rapid upload, validation and editing of bulk data. This ultimately puts data integrity in the hands of its customers.
Whilst most businesses manage the integrity of data manually, OneSchema has recognized the outdated nature of this process. By providing the tools for customers to validate and edit their data within the uploading process, the company claims it can reduce the amount of time clients must spend fixing data, ultimately increasing data activation and UX satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Nov 2022
$6.3m
EARLY VC
Sep 2021
$0.2m
SEED
Total funding: $6.5m
Company benefits
- Unlimited PTO - Take time off whenever you need it. Really
- 401K - Save for retirement through our 401k plan
- Health/Dental/Vision - OneSchema covers 90% of your premium and 50% of your dependents’ premiums
- Team offsites and retreats - Monthly offsites and team retreats twice a year
- Wellness reimbursement - $100/quarter for any activities benefiting their physical or mental health
- Charitable donation matching - We’ll match up to $500 a year for any nonprofit donations you make
Company HQ
Lower Nob Hill, San Francisco, CA
Leadership
Andrew Luo
(Co-founder & CEO)Experience as Software Engineering Intern for Guidebook Inc. and Quora. Software Engineer and Product Lead for Affinity, Inc. from 2016 to 2019.
Christina Gilbert
(Co-founder)Experience as Product Manager for Google's APM program from 2017 to 2021.
Salary benchmarks
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