Employee Relations Specialist, Monzo

• You have experience in managing a high volume caseload of varied and complex ER cases , including sickness absence, disciplinary, grievance, performance and appeals
• You have a detailed understanding of employment law and ER best practice
• You’re confident managing conflict and giving advice that others may disagree with
• You’re able to build strong, trusting relationships with multiple stakeholders at various levels of seniority
• You’re highly organised, able to multitask, and comfortable working with changing priorities
• You’re passionate about providing empathetic, kind people experiences even in the toughest of circumstances
• You love problem solving and getting to the root of problems in a fair, consistent, and timely manner
• You have experience of providing support with tribunal claims and/or early conciliation, working closely with Legal to resolve claims in a timely manner

Desirable

• The Employee Relations Advisor (referred to as People Advisor internally), works in partnership with others in the People collective to create positive working relationships between Monzo and its people
• They support managers to ensure they are skilled to manage various employee relations (ER) issues in their teams, in line with Monzo’s People Policies, applying consistency and fairness throughout
• Provide timely advice to managers to help them resolve ER issues fairly and consistently, in line with Monzo’s People policies and agreed service levels
• Ensure all formal ER cases are logged and managed accurately in the case management system
• Develop, communicate and implement Monzo-wide People policies and procedures, and ensure existing policies are fit for purpose and comply with all relevant legislation
• Proactively analyse and use People data to highlight trends and make suggestions to improve engagement and reduce risk
• Design, deliver and facilitate relevant ER training to managers
• Provide note-taking support in formal ER cases, where required
• Stay up-to-date with legislation changes and industry trends and make recommendations for change where required
• Support other tasks, projects or initiatives in the People collective, where required

• 🌈 The application journey has 3 key steps
• Application questions
• Recruiter call
• Role specific and Values interview
• This process should take around 3-4 weeks, your schedule is really important to us, so we promise to be as flexible as possible!