Senior Marketing Analyst (CRM), RVU
Marketing Analytics
+ 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
2+ days a week in office (London Bridge)
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Job no longer available
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Job no longer available
+ 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
2+ days a week in office (London Bridge)
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- We’re looking for someone comfortable making data-informed decisions under ambiguity, prioritising impact over perfection, and evolving strategy based on customer response rather than waiting for complete certainty
- You’ll ideally have experience in:
- Applying analytical judgement to real business problems, including choosing between different methods and understanding their trade-offs
- Evaluating CRM or customer activity where causality is not always obvious
- Structuring ambiguous problems and narrowing them into clear analytical questions
- Explaining analytical reasoning clearly to both technical and non-technical stakeholders
- Working hands-on with data to support decisions, not just generate outputs
- Proficiency in SQL is essential; and experience using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves)
- You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
What the job involves
- As a Senior CRM Analyst, your input will be crucial in driving decision-making
- You will be the voice of our data, using it to influence and guide strategy, as well as identifying opportunities that may benefit the business
- This is a hands-on senior analyst role focused on understanding customer behaviour and evaluating the impact of CRM activity across uSwitch
- The analytics team strives to simplify some of the most complex and daunting consumer marketplaces, to improve the lives of our customers
- We give millions of people the information required to save thousands of pounds per year by helping them make more informed decisions about their utility bills and finance products at the right time
- You’ll join our Marketing Analytics team - a team looking to understand and optimise all marketing channels from the effectiveness of Above The Line/Brand to improving the efficiency of key conversion drivers such as Paid Search
- Our ambition? To build a best-in-class customer experience. And you’ll play a leading role in helping us to achieve it by enabling us to understand our customers better, harnessing data and discovering insight across all our touch-points, campaigns, and marketing activity
- Reporting To: Kevin Tang
- Using tools and databases including Google sheets, BigQuery (SQL), Tableau, and Python you’ll tackle intriguing and exciting problems that we’re only just starting to understand, in order to:
- Own the analytical evaluation of CRM activity, including deciding how impact should be measured, what success looks like, and how confident we should be in conclusions
- Diagnose changes in customer and CRM performance, forming hypotheses, and narrowing down root causes under time pressure
- Design and conduct experiments (e.g. holdouts, A/B tests), with a clear understanding of causality, limitations, and risk
- Turn analysis into decisions, clearly articulating what the data does and does not support
- Work closely with CRM, marketing and analytics stakeholders, adjusting depth and rigour based on audience and context
- Improve how we measure and understand customers over time, not just reporting on what has already happened
Salary benchmarks
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Company HQ
Fleet, Hampshire
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
People progressing
Principal Product Analyst @ Uswitch.
Director of Engineering @ RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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