Director of People Operations, Oshi Health
$130-170k
Digestive healthcare platform
Be an early applicant
Digestive healthcare platform
101-200 employees
Be an early applicant
$130-170k
101-200 employees
Company mission
To free people from the suffering and burden of GI conditions by redesigning how care is delivered.
Role
Who you are
- This role requires someone who is equally strategic and execution-oriented—comfortable designing systems from scratch while rolling up their sleeves in a fast-moving environment
- 7+ years of experience in People Operations, including at least 4+ years in a leadership capacity at a startup or fast-growing company
- Strong background supporting operational, frontline, or clinical teams in a healthcare, logistics, or field-based organization
- Deep understanding of HR best practices, labor law compliance, and multi-state operations
- Hands-on experience building people processes from scratch in early-stage or high-growth environments
- Excellent interpersonal and communication skills with a focus on partnership and collaboration
- Experience supporting D&I programs and creating inclusive team environments
- Familiarity with tools like TriNet, JustWorks, Greenhouse, or other HR tech platforms
- Experience in a healthcare setting is highly preferred
What the job involves
- As the Director of People Operations, you will be the primary People leader supporting Oshi’s operations and medical teams, helping to build and scale the systems, culture, and processes that enable our clinical and operational staff to thrive
- You’ll partner closely with leaders across care delivery, field operations, and business operations to attract, retain, and develop top-tier talent while ensuring a seamless and mission-aligned employee experience
- Lead People Operations for Clinical & Operational Teams: Serve as the main HR and people partner for our growing operations and medical organization—including clinicians, field teams, and support staff
- Organizational Design: In partnership with Operations Leadership, regularly inspect and assess the existing organization design and modify as needed to enable rapid growth and scale
- Recruitment & Onboarding: In partnership with the TA team, develop hiring strategies and processes to scale frontline and operational talent efficiently and with quality; support onboarding experiences tailored to these roles
- Culture & Engagement: Help shape a mission-driven, inclusive culture for remote, distributed, and field-based teams. Deeply understand the care delivery model and our provider profiles to ensure policies, procedures, and working environment aligns with industry norms while still striving for an innovative approach to our model. Define and monitor KPIs to track organizational health, employee satisfaction, and HR program impact
- Performance & Development: As a senior member of the people operation team, drive to implement and iterate on existing feedback mechanisms, review processes, development systems, and standardized performance management processes that are tailored to the needs of clinical and operations roles
- Employee Relations & Support: Be a trusted resource for team members and managers, addressing employee relations issues with empathy and professionalism
- Compliance & Risk Management: Ensure HR compliance across multiple states and clinical roles
- Compensation & Benefits: Manage compensation benchmarking, career pathing and leveling, and provide insight and expertise on overall benefit programs to ensure market competitiveness for operational and clinical hires
- Support D&I Initiatives: Build equitable systems that reflect and reinforce our commitment to diversity, equity, inclusion, and belonging
Our take
Gastrointestinal conditions, though relatively common, are often stigmatised, and its patient population is woefully underserved. Oshi Health is a virtual-first medical practice revolutionizing the diagnosis, management and treatment of digestive health conditions, to improve the standard of care for GI patients.
Oshi’s whole-person model and emphasis on proactive interventions has offered a transformative alternative to the reactive approach of traditional medicine. Its expert care team works to help patients gain control over their symptoms by treating them using a unique mix of dietary, psychosocial, and medication interventions. By serving the tens of millions of Americans affected by GI conditions, Oshi is filling a necessary gap in the market.
With 91% of Oshi Health members seeing symptom improvement within 10 weeks - a noticeable improvement from 2021's 85% in 3 months - it is evident that the company is dedicated to refining its offering. And the significant funding it has raised will be used to accelerate the next phase of growth, including scaling its clinical team and creating new partnerships with health groups and providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$60m
SERIES C
Apr 2023
$30m
SERIES B
Total funding: $116.5m
Company benefits
- Inclusive healthcare and support, including access to Oshi's GI care
- Remote-first work environment with an annual equipment stipend
- Generou parental leave (up to 16 weeks)
- Flexible vacation policy
- Virtual and in-person team building
- 401k retirement
- Training and professional development opportunities
- Support from a dedicated "Life Concierge"
Company HQ
Midtown South, New York, NY
Leadership
Sam Holliday
(Co-Founder & CEO)Started as a Manager for Accenture before becoming a Healthcare Investment Banker for J.P. Morgan. Served as VP of Population Health for Greenway Medical Technologies and VP of Operations for Everyday Health, before acting as COO for Cecelia Health.
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