Customer Success Manager, Axios HQ
Scaled Accounts
$90-110k
OTE
+ Company equity
Internal communications software
Be an early applicant
Internal communications software
101-200 employees
Be an early applicant
$90-110k
OTE
+ Company equity
101-200 employees
Company mission
To align organizations by elevating and enhancing the communications that matter.
Role
Who you are
- Go deeper: Ideal candidates will embody a mindset of accountability, proactivity, and ownership over their book of business in a hyper-growth startup environment:
- The details: Ideal candidates will embody an entrepreneurial spirit and passion for Axios HQ’s mission and values - raise the bar, stay curious, be inclusive, always, and champion each other
- Experience in a Digital or Scaled Customer Success Manager role, within the Software as a Service (SaaS) or AI industry preferably, and ideally in a startup environment .Goal Oriented - Proven track record hitting and exceeding onboarding, usage, adoption, and customer success quotas and KPIs
- Hyper-collaborative - Works well with others, over-communicates, and enjoys collaborating with other stakeholders internally to effectively deliver on a customer success plan
- Organized and Efficient - Manages multiple use cases per customer and stays organized within our Hubspot CRM and other systems to ensure stakeholders have visibility into their work
- Accountable and Proactive - Has a proactive mindset with strong follow-through on tasks, projects, and customer needs
- Proficiency with Customer Success Technology: Proficiency with CRM systems (e.g., Hubspot), customer success platforms (e.g., Gainsight, ChurnZero), and marketing automation tools
- Do you have a minimum of 4 years in a purely Account Management role, where you were responsible for NDR of a book of business?
What the job involves
- The Customer Success Manager, Scaled Accounts will be responsible for supporting adoption with HQ customers & renewing annual contracts, with a focus on using digital tools & automation
- This is a new role at Axios HQ and is an opportunity to shape the strategy and direction for this customer segment
- Manage a Large Portfolio of Customers: Fully own the strategy and management of this important segment of customers. Success is measured by continued adoption and customer retention
- Execute Scalable Engagement Strategies: Design and implement programs that reach many customers simultaneously through digital channels. Examples include automated email campaigns, nurture sequences, webinars and online training sessions
- Drive Renewals and Identify Growth Opportunities: Ensure renewals within the scaled segment and identify opportunities for upsells of training, messaging bundles, product packages, or movement to supported SMB
- Monitor Customer Health and Identify Risks: Utilize data and technology to track customer engagement, identify potential churn risks, and proactively intervene through scalable methods
- Analyze Data and Identify Trends: Use customer data (usage, engagement, feedback) to understand patterns and inform the development of more effective scaled strategies
Our take
Axios HQ, originally the software division of the news company, Axios, became an independent entity following Axios's acquisition by Cox Enterprise in 2022. The company offer a platform that applies Axios's "Smart Brevity" writing style to enhance internal communications for organizations. Features include writing templates, machine learning-driven style and phrasing suggestions, and analytics to track engagement.
In December 2024, Axios HQ expanded its capabilities by acquiring Mixing Board,a community of communications, brand, and marketing leaders. This acquisition was an exciting move for the company and aims to enhance Axios HQ's offerings and strengthen its position in the communications industry.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Dec 2019
$27m
SERIES C
Nov 2017
$20m
SERIES B
Total funding: $57m
Company benefits
- Health insurance
- Primary caregiver 12-week paid leave
- 401K, plus company match
- Tele-mental health services
- Generous vacation policy, plus company holidays
- Monthly work-from-home stipend
- Company equity
- Annual learning and development stipend
Company HQ
Court House, Arlington, VA
Leadership
Roy Schwartz
(CEO)Spent time as a partner at The Gallup Organization, then as VP and ultimately CRO of Politico. Is also President of Axios.
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