Social Media Manager, SOCi
CA$53.9-84.4k
Plus bonuses/commission
Marketing platform for multi-location brands
Be an early applicant
Marketing platform for multi-location brands
501-1000 employees
Be an early applicant
CA$53.9-84.4k
Plus bonuses/commission
501-1000 employees
Company mission
To redefine our relationship with software from a tool that we use to a partner that does the work for us, giving us more time to do what we love.
Role
Who you are
- The ideal candidate has strong organizational and communication skills, superb writing, editing, and design abilities, and possesses a balance of creativity and analytical thinking
- With a minimum of 3 years of demonstrated experience developing and executing on social media strategy (preferably within an agency or established brand setting), the ideal candidate will deliver strategic insights, foster client satisfaction, and ensure timely project completion
- B.A. in Communications, English, Journalism, Marketing, PR, or related preferred
- Stellar writing and editing skills
- Project management skills
- Practices excellent time management
- Possesses crucial Customer Success qualities such as advocacy, patience, and conflict resolution
- Exhibits in-depth, applicable knowledge of social media platforms (Facebook, Google Business Profile, Instagram, LinkedIn, etc.) as well as industry trends
- A minimum of 2 years developing social content strategies for Facebook & Instagram; Google Business Profile a plus
- A minimum of 3 years in a customer-facing role
- Experience in startup, social media marketing, and/or SaaS a plus
- Must have experience working with creatives and providing creative direction and constructive feedback to content specialists
- Introduces social strategies and tactics to help solve business challenges
- Excellent storytelling, presentation, and communication skills; webinar and/or speaker experience a plus
- Very high attention to detail
- Familiarity with graphic design programs such as Canva
What the job involves
- SOCi is seeking a versatile and dynamic Social Media Manager to join our fast-paced Professional Services team
- This position encompasses developing and executing multi-channel social content strategies aligned with client business objectives, with the potential to manage a defined book of customers providing account management support
- Responsibilities may include crafting compelling content, adapting campaigns to maximize impact, and advising both clients and internal teams on social media best practices
- Whether focused on social content strategies or account coordination, the Social Media Manager role offers the flexibility to make a meaningful impact in a dynamic work environment
- Serve as the primary point of contact for key customers, fostering strong relationships and ensuring alignment with their social media strategies and business objectives
- Potentially manage a defined book of customers, offering account management support as needed through activities like regular syncs, status updates, and troubleshooting to help ensure high-quality deliverables
- Create and implement social media initiatives tailored to client objectives, leveraging data-driven insights and localized trends to enhance engagement and impact
- As needed, provide oversight for a group of locations within a key account(s), ensuring the team delivers creative, targeted, and effective content that aligns with customer goals and brand standards
- Collaborate cross-functionally to streamline project workflows, resolve obstacles, and maintain situational awareness of customer needs and overall satisfaction
- Analyze the performance of social media content relative to client KPIs and refine strategies to optimize results
- Provide guidance on Facebook boosting and ad management, ensuring proper execution and alignment with customer campaigns
- Potentially partner with Customer Success Managers (CSMs) to conduct monthly and/or quarterly strategy sessions with clients, offering actionable recommendations to enhance their social media presence and that align with best practices
- Actively participate in onboarding and mentoring new team members by providing training, shadowing, and creating knowledge-enhancing collateral
- Stay informed of evolving social media trends, proactively recommending innovative ideas to position SOCi as a leader in the space
- Maintain quality control by reviewing and occasionally creating or managing posts to meet service-level agreements (SLAs)
- Assist in the creation, coordination, and rollout of corporate-wide events and posts across customer locations, including asset creation as needed
- Support the CSM team in calls, content strategy sessions, and reviewing Statements of Work to ensure alignment between customer needs and SOCi services
- Continuously seek opportunities to improve workflows, processes, and content strategies within the Professional Services team
Application process
- Application deadline: This position will remain open with applications due by March 13th, 2025. The position may close before March 13th, 2025 if SOCi receives an over abundance of applications or finds and selects a candidate prior to the close date
Our take
SOCi is a localized marketing platform built specifically for multi-location marketers to optimize their localized strategies. In the digital age of advertising, SOCi enables marketing teams to share content so that each location stays true to the "national corporate personality" both in-person and, importantly, online.
The leader in the market, SOCi is leveraged by hundreds of national and global enterprises to manage campaigns for over 3 million business locations. It has a comprehensive product suite encompassing ads and social management, search visibility and review responses, and a powerful listening tool to gauge consumer sentiment towards both client brands and their competitors.
SOCi aims to redefine marketing software with its innovative approach, having significant funding to its name. This funding will help it develop a groundbreaking range of AI-powered marketing products, while also supporting strategic mergers and acquisitions, boosting customer success efforts, and driving international expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
17% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Mar 2023
$60m
LATE VC
Jan 2021
$80m
SERIES D
Total funding: $189.8m
Company benefits
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
Company HQ
East Village, San Diego, CA
Leadership
Afif Khoury
(Founder & CEO)Previously founded and served as Managing Member for both Axon Ventures and Scatter Ventures. Experience as Director for Famgro Farms, as Senior Associate for Gunderson Dettmer, and as an Associate for Wilson Sonsini Goodrich & Rosati.
Alo Sarv
(CTO)Previously co-founded Fangate Media, Rippol, and Hydranode Project. Experience as Lead Programmer for Consensus Media, and as Senior Engineer for VodkaCran and Vusion. Owns SOCi Tech.
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