IT Technician, Wiz

• 2+ years of experience supporting end users both in-person and remotely
• Past experience providing white glove support for C-Suite and Executives
• Significant experience providing software support to Windows and macOS users
• Strong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environment
• Have supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping Identity
• Strong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructure

Desirable

• We’re looking for an outstanding IT Technician to help spread the Wiz magic. Reporting to the IT Manager, you will work 2-3 days a week from Wiz’s London office as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe
• Provide tier 1 support for all end users both remotely and in person
• Provide in-office executives with a white glove IT experience
• Diagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and software
• Participate in asset management activities related to both hardware and software
• Effectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globally
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes
• Set the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs
• Stay current on technologies used by the company and all internal changes, and train employees on best practices