Senior Project Manager, Sermo
Social platform for physicians
Be an early applicant
Social platform for physicians
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Sermo's mission is to revolutionize real-world medicine by democratizing medical knowledge and insights to improve clinical outcomes.
Role
Who you are
- 4+ years of project management experience, with Market Research or Healthcare background
- Existing relationships with specific industry clients or agencies
- Project Management training and/or certification is a plus
- Effective professional communication skills and excellent interpersonal skills
- Fluent in English, both written and oral. Any other foreign language (s) would be an advantage
- Ability to follow procedures, but also flexibility to propose solutions for ad-hoc cases
- Ability to adopt and learn on company proprietary platforms
- Strong organizational skills with the ability of tracking multiple simultaneous client projects of low to high difficulty with a drive to deliver results
- Flexible, with proven ability to achieve high quality results while maintaining a high-volume capacity of projects
- Experience mentoring project managers and sharing learned techniques
- Ability to build and maintain client relationships to achieve high client satisfaction
What the job involves
- Sr. Project Managers at SERMO are responsible for the full client experience within each single Medical Market Research Survey that they manage
- It is their responsibility to understand, agree on and deliver on client expectations, to track and report status, escalate and mitigate risks/issues, and to support and manage project resources to successfully deliver each project within scope, ensuring a successful client experience
- Lead all client communication as the first point of contact coordinating with all internal teams
- Schedule an internal kick off in conjunction with Operational teams (e.g.: Survey Programming, QA and Data Processing, etc…) to review the full survey, agreeing on project delivery estimates
- Develop and execute project plans and fieldwork strategy based on SERMO PM methodology
- When needed, request support from CSM Team to gather, summarize and confirm during external kick off call all client expectation on projects’ objectives
- Coordinate an external kick-off call, providing consultative feedback on the survey, before sharing any concerns, agreeing on and communicating timelines and deliverables. Follow up with notes
- Manage a setup team with daily stand ups, ensuring that each resource is motivated, committed and on-schedule to deliver the final survey links back to the client for review
- Conduct a soft launch of your study and manage any departures from the expected project timeline
- Monitor your survey quotas, doing everything necessary to deliver them on time and on budget
- Establish proactive communication channels with clients by providing daily (or as agreed) updates on fielding and delivery milestones and setting recurrent calls based on clients’ preferences
- Transition to partnering with our data delivery teams (e.g.: coding, data processing) once field work is closed, handling final communication and delivery of the agreed-on results
- Lead discussions and provide background information around data integrity and quality
- Collaborate with internal and external finance teams to insure initial and final invoices are issued
- Developing communication and tone specific to a client’s team and account
- Ensuring appropriate context is understood regarding history and current relationship
- Agree on how to handle incidents, before providing solution to your client
- Feedback any concerns regarding the project (Sales, fieldwork, client preferences) which could be used to strengthen the existing relationship
- Help Project Management leadership develop new process, new collateral and develop a process of continual feedback to management
- Mentoring internal project managers on processes and procedures
Our take
Although Doctors may seem like superheroes some times, they still require help and advice when their knowledge doesn't stretch far enough. However, finding the right expert to ask is tricky, and even then, discussing patient information is filled with possible negative repercussions for doctors.
Sermo provides a social platform where doctors can share and discuss medical problems anonymously. It’s a fun, secure, and relaxing place where doctors can speak without repercussions, with features including networking tools, advanced ML for content relevancy, and ways for doctors to earn through real-time market research surveys.
Having established itself in the space, and after a 2019 overhaul of the platform to improve usability, the company appears to have been focussed on expanding its reach. To this end, Sermo recently acquired Payer Access (an insights provider with access to payers and clinicians) and Charter Oak (a healthcare research company) to gain better access to payers and oncologists.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Apr 2013
$35m
EARLY VC
Sep 2011
$25m
EARLY VC
Total funding: $101m
Company benefits
- 23 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Lower Manhattan, New York, NY
Leadership
Peter Kirk
(CEO)BA in Finance from Appalachian State University. Masters in Finance from the London Business School. Previously Founder and CEO of WorldOne
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