Senior Customer Success Manager, Bazaarvoice

• You’ll be someone who can build trust and rapport when developing and owning client relationships through phone, emails and in-person meetings
• Moreover, you’ll also be a very strong planner and be able to look 6 months ahead of each client’s contract renewal and facilitate that process
• University degree or similar
• Native/fluent French and English language skills, Spanish is a plus
• Ability to navigate and build champions across complex client organisations and personalise the strategy you set to fit their needs
• Significant experience in account management, ideally within software, research, online and/ or other marketing/e-commerce technologies or significant experience in driving digital driven programs within
• Customer-centric with a focus on delivering value (KPIs definition tracking)
• Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
• Proven ability to work in an objective based environment while prioritising and managing workload across multiple accounts concurrently
• Industry knowledge in any of the following: retail, manufacturing, consumer electronics, CPG, media or financial services
• Entrepreneurial spirit with great sense of autonomy while working from a remote office
• Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience)
• Attention to detail, highly organised, with an absolute focus on quality of work

Desirable

• This is an account management role and as our “Client Success Manager (CSM)”, you will own the long-term relationship with a number of key brands and retailers in our Southern Europe region
• Firstly, you’ll be responsible for owning a portfolio of circa 30 accounts, so you must have a highly disciplined and organised approach to servicing clients and prioritising your day-to-day work
• This role is autonomous in that you’ll be able to manage your own time around clients’ availability
• You’ll love discovering the clients’ internal business success metrics and be able to advise, influence, and define key ROI measurements
• This will include recommending strategies and tactics to achieve the results desired by your clients
• You will ensure that your clients stay on track in their execution of their success plans, so educating and helping them understand the value they are receiving from Bazaarvoice’s solutions is essential
• This also includes consulting clients to promote and leverage customer-generation content for their websites and other channels (online and offline)
• You’ll be proactive in identifying and advocating opportunities to expand the scope of Bazaarvoice’s footprint within the client’s business
• Finally, you’ll also advocate internally for client needs within Bazaarvoice and ensure your individual customer achievements are recognised internally too
• This role is vital in ensuring we forge on going and excellent strategic relationships with our clients. You are going to be working in the vibrant and exciting area of social commerce with some of the world’s leading brands. If you have the relevant experience and up for this new challenge, please apply today!
• Developing a deep understanding of the client business and their priorities
• Working with them to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success
• Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this
• Growing the footprint of your relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value