Tech Support Agent, Phrase
$45-50k
Cloud-based translation platform
Open for applications
Cloud-based translation platform
201-500 employees
Open for applications
$45-50k
201-500 employees
Company mission
To open the door to global business by giving everybody access to the content they need in the language they speak.
Role
Who you are
- Excellent written and communication English skills - we’re an international team and English is our official language, knowledge of additional languages is a plus
- 2+ years of experience in the localization industry, ideally as a Project Manager in an LSP
- Solid understanding of localization solutions, technologies and processes (CAT, TMS, MT solutions, etc.)
- Strong analytical and problem-solving skills, attention to detail
- Self-motivated, proactive, and results-driven team player
- Knowledge of REST API testing in Postman a plus
- Curiosity and passion for learning new things
- Willingness to share knowledge with your colleagues
What the job involves
- As a Technical Support Agent, you will be the first point of contact for our clients and helping them solve technical problems with Phrase and build relationships
- Helping users to solve issues with their localization projects
- Helping clients to set up project workflows and manage their linguistic teams
- Helping users with best practices for managing translation memories, term bases, machine translations and REST APIs
- Creating requests for enhancing current features (e.g. Quality Assurance, Concordance Search, Project Templates, etc.) based on user feedback
- Troubleshooting complex technical issues related to our products (e.g. TMS Integrations, Strings OTA, Orchestrator, etc.)
- Reproducing issues reported by users and escalating them to engineering teams
- Helping clients to prepare and import various file formats
- Communicating with users in writing via ticketing system
- If necessary, conduct short video calls with screen-sharing
- Improving content of our Help Center and keeping it up-to-date
- Acting as an internal contact person to assist our Sales and Customer Success teams
- Conduct monthly bug review sessions with clients
- Ad-hoc video calls with clients
Our take
Even today, language barriers can hold businesses back from achieving their full potential. Phrase (from Memsource) solves this problem with its translation management solution. Its cloud-based platform offers efficient automated translation. Its AI-driven approach is mainly targeted toward enterprises that typically need to translate large volumes of text.
In 2021, Memsource acquired Phrase, officially unifying both its platforms (and brands) under one integrated suite. By doing so, it enables enterprises to seamlessly drive growth with a connected ecosystem of tools.
Phrase boasts an impressive client base with the likes of Uber, Shopify, Volkswagen amongst thousands of others. IT recently brought in impressive funding, which will be used to expand its global footprint through hiring world-class, international talent.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
20% employee growth in 12 months
Company
Funding (1 round)
Jun 2022
$15.5m
GROWTH EQUITY VC
Total funding: $15.5m
Company benefits
- 4 Phrase holidays where the entire company is off to celebrate our accomplishments and recharge
- Your birthday as a paid day off because we want to celebrate you, too
- Annual budget for your personal training and development, because if you grow, we grow
- Access to free language courses—we are a translation business after all!
- Travel budget to meet up with your team and build strong personal relationships in one of our main locations once per quarter
- 2 paid give-back days per year to support your local community, volunteer, and/or take part in charity events and activities
- Pet-friendly offices in Prague and Hamburg for our furry friends to bring us joy
- Bonus are available for all non-commission carrying roles, so everyone benefits from the company’s success
Company values
- Fully embrace diversity - We love being a diverse team spanning the globe and believe to our core that diversity is a moral, social, and commercial good. We’re committed to acknowledging the nuance of this topic, and are passionate about having real conversations to move it forward
- Teams built on respect - Respect is at the root of every relationship at Phrase—we respect each other, we respect our customers, and that respect drives trust. At Phrase, working as a team is the foundation of our success. A successful team requires people to assume good intent, be respectfully challenging, debate the facts not the person, be helpful—and above all, be accountable to one another. We believe strongly in the positive power of feedback, and we practice this together
- We show up to make a difference - Every person at Phrase should make a difference. We strongly encourage proactivity to drive high performance and boldness with experimentation to push our boundaries. Fearless innovation means being distinctive, having the freedom and courage to fail, always striving to be better than yesterday
Company HQ
New Town, Prague, Prague
Articles
Leadership
David Canek
(Board Member)Previously worked as Sales Manager at Czech Telecom. Was Director of Product at NewsTin and a Partner at Czech Translations.
Share this job
View 2 more jobs at Phrase