Customer Care & Revenue Manager, Room Price Genie
More information about location
Smart pricing for hotels
Be an early applicant
Smart pricing for hotels
21-100 employees
Be an early applicant
More information about location
21-100 employees
Company mission
To bring you the best possible pricing with the least possible work.
Role
Who you are
- C2-level English proficiency with excellent communication skills
- A problem solver with a passion for tech, numbers, and innovation
- Prior experience as a Revenue Manager in the Hotel Industry
- Ideally, you hold a degree in business or hospitality
- Strong analytical skills, with the ability to interpret data, assess customer needs, and offer actionable recommendations
- Exceptional communication skills, capable of clearly educating clients on strategies, system functionalities, and best practices
- Calm under pressure, able to manage urgent or challenging client inquiries with professionalism
- A customer-focused mindset, with a deep understanding of the challenges and goals faced by hospitality businesses, acting as a trusted advisor
Desirable
- Additional languages, especially Spanish, will be highly valued
What the job involves
- As a Customer Care & Revenue Manager at RoomPriceGenie, you’ll be the trusted advisor to our clients in Northern America, helping them optimise their revenue management strategies and fully leverage our platform
- Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system
- Your insights will directly impact how we grow, and your proactive approach will ensure clients stay happy and engaged throughout their journey with us
- Conduct performance review sessions, identifying areas for improvement and proposing upselling opportunities to help clients achieve their business goals
- Deliver tailored training sessions based on individual client needs, such as onboarding new teams, refresher training, or addressing specific knowledge gaps
- Proactively monitor account health, identifying performance trends, addressing potential issues before they escalate, and ensuring client satisfaction
- Serve as the primary point of contact for key clients within Northern America, guiding them through their revenue management strategies and maximising their success with our system
- Work closely with the Product team to relay customer feedback, helping refine our platform to meet the real-world needs of our clients
Our take
Setting and managing room rates is a constant headache for small and medium-sized hotels. Even slight pricing errors can make the difference between profit and loss, and without expert knowledge, they're often left navigating this crucial aspect of their business blindfolded.
RoomPriceGenie's solution simplifies this process by providing an automated pricing system that leverages data analysis to optimise rates. By analysing data from up to 500 nearby properties, it allows hotel managers, even those without prior experience in price management systems, to make informed decisions and maximise revenue.
Recognising the potential of RoomPriceGenie, BADideas.fund invested heavily in the company. This vote of confidence, coupled with the company's global ambitions, arms it with the chance to capture a significant market share and revolutionise the way small and medium-sized hotels approach pricing.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Feb 2025
$75m
GROWTH EQUITY VC
Jul 2023
$0.2m
SEED
Total funding: $78.9m
Company benefits
- Hybrid Office Model: We offer a flexible and empowering work environment – Genies can work 100% from our offices, 100% remotely, or anywhere between
- Team gatherings: Every year, we bring the whole global team together for a week of networking, work collaboration and some fun plus, we have regular team get-togethers in our offices
- Growth and Development: Every Genie is encouraged to a lifelong learning journey, and we support personal and professional development courses and training. Each year, Genies can get up to 3 extra days off to focus on their development.
- Celebrate your Birthday: Genies get the day off so they can celebrate on their terms
- Wellbeing: Mental health is essential for us. Every Genie has access to Headspace, the worlds leading meditation app, to practice living a happy, healthier and more rested life
- Flexible working hours: To help Genies balance their worklife relations, wherever reasonable and possible, we look to allow you the freedom to fit your work around your life.
- 1 team - 1 vision - 1 goal: All our Genies are aligned around our vision and goal and collaborate to make this happen – no wonder this gets rated at a 9.3 score
Company HQ
Steinhausen, ZG
Leadership
Ari Andricopoulos
(Co-Founder & CEO)Graduated from ETH Zürich with a Masters in Management, Technology, and Economics. Before founding RoomPriceGenie they were a Partner at Dacharan Advisory.
Jörg Siegel
(Co-Founder & CTO)Graduated from the Karlsruhe Institute of Technology with a Master of Science.
Marvin Speh
(Co-Founder)Graduated from the University of St. Gallen with a Bachelor in Business Administration.
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