Customer Care & Revenue Manager, Room Price Genie

• C2-level English proficiency with excellent communication skills
• A problem solver with a passion for tech, numbers, and innovation
• Prior experience as a Revenue Manager in the Hotel Industry
• Ideally, you hold a degree in business or hospitality
• Strong analytical skills, with the ability to interpret data, assess customer needs, and offer actionable recommendations
• Exceptional communication skills, capable of clearly educating clients on strategies, system functionalities, and best practices
• Calm under pressure, able to manage urgent or challenging client inquiries with professionalism
• A customer-focused mindset, with a deep understanding of the challenges and goals faced by hospitality businesses, acting as a trusted advisor

Desirable

• As a Customer Care & Revenue Manager at RoomPriceGenie, you’ll be the trusted advisor to our clients in Northern America, helping them optimise their revenue management strategies and fully leverage our platform
• Your expertise will drive customer success, ensuring clients not only meet their goals but exceed them, while you collaborate with our product team to shape the future of our system
• Your insights will directly impact how we grow, and your proactive approach will ensure clients stay happy and engaged throughout their journey with us
• Conduct performance review sessions, identifying areas for improvement and proposing upselling opportunities to help clients achieve their business goals
• Deliver tailored training sessions based on individual client needs, such as onboarding new teams, refresher training, or addressing specific knowledge gaps
• Proactively monitor account health, identifying performance trends, addressing potential issues before they escalate, and ensuring client satisfaction
• Serve as the primary point of contact for key clients within Northern America, guiding them through their revenue management strategies and maximising their success with our system
• Work closely with the Product team to relay customer feedback, helping refine our platform to meet the real-world needs of our clients

• Hybrid Office Model: We offer a flexible and empowering work environment – Genies can work 100% from our offices, 100% remotely, or anywhere between
• Team gatherings: Every year, we bring the whole global team together for a week of networking, work collaboration and some fun plus, we have regular team get-togethers in our offices
• Growth and Development: Every Genie is encouraged to a lifelong learning journey, and we support personal and professional development courses and training. Each year, Genies can get up to 3 extra days off to focus on their development.
• Celebrate your Birthday: Genies get the day off so they can celebrate on their terms
• Wellbeing: Mental health is essential for us. Every Genie has access to Headspace, the worlds leading meditation app, to practice living a happy, healthier and more rested life
• Flexible working hours: To help Genies balance their worklife relations, wherever reasonable and possible, we look to allow you the freedom to fit your work around your life.
• 1 team - 1 vision - 1 goal: All our Genies are aligned around our vision and goal and collaborate to make this happen – no wonder this gets rated at a 9.3 score

Total funding: $78.9m

Setting and managing room rates is a constant headache for small and medium-sized hotels. Even slight pricing errors can make the difference between profit and loss, and without expert knowledge, they're often left navigating this crucial aspect of their business blindfolded.