Senior Payment Operations Manager, Roku
Convenient and affordable TV streaming players
Be an early applicant
Convenient and affordable TV streaming players
1001+ employees
Be an early applicant
1001+ employees
Company mission
To provide its users with a more convenient and cost effective way of watching the programs they love.
Role
Who you are
- The ideal candidate is analytically driven, detail-oriented, and possesses advanced problem-solving skills
- They must have a deep understanding and experience in payments data, as they will collaborate closely with Product Managers and Operations teams to provide insights and performance-related details
- 8 years of experience as an Analyst, Consultant, or in a related occupation
- Bachelor's degree or foreign equivalent in Electronics Engineering, Mathematics, Statistics, Economics, Operations Research, Computer Science, or a related field
- Strong payments experience
- Quantitative analysis, including interpreting large, structured data and formulating recommendations
- Performing data analysis, developing strategies, driving implementation, and delivering post-launch performance results
- Hands-on experience in visualization using Tableau or similar statistical/reporting packages
- Proficiency in Python and Shell as scripting languages
- Advanced skills in MS Excel and MS PowerPoint
- Experience in the payments/e-commerce domain
- Working with transactional systems, processes, A/B tests, or analytics in a technology company
- Real-world experience in Risk Management and Risk Analytics
- Exposure to Incident/Escalations processes
- In-depth knowledge of the Payment Product domain and Payment Service technical implementation stacks
- Working collaboratively with multiple teams internally and externally
What the job involves
- From your first day at Roku, you'll make a valuable - and valued - contribution
- The Core Payments team has been instrumental in Roku's exponential growth in online subscriptions, achieved through an in-streaming, on-TV purchase experience
- Core Payments supports various teams across Roku; spanning multiple consumer interfaces, including TV, web, mobile, and advertising
- These diverse teams have developed unique strategies for selling digital content access, encompassing Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company-branded devices, and on-device shoppable ads
- We are seeking a Payment Operations Manager to join our dynamic Payments team
- This individual will be tasked with investigating and developing solutions to track, monitor, and enhance our payment ecosystems
- They will diagnose and proactively address emerging patterns, executing a strategy aimed at delivering an improved consumer and partner experience
- This is an individual contributor role
- Oversee end-to-end payment processes and requirements, while contributing insights to develop world-class billing products and processes
- Lead the identification of issues and incidents, conduct business impact analysis, and engage with the wider team for resolution
- Identify opportunities for improvement within our payment services, effectively communicating with product management and engineering teams
- Collaborate with internal teams to identify and implement strategies to accommodate evolving consumer payment preferences
- Focus on optimizing processing costs to deliver a positive impact on payment processing expenses
- Engage with internal and external partners to identify optimization opportunities and contribute to building a world-class subscription payment processing and billing platform
- Collaborate closely with the Payment Protection team to monitor fraud/risk patterns and minimize chargeback losses
Our take
According to Nielsen data, the average streamer spends over seven minutes searching for something to watch. Streaming services use customers' viewing history to make suggestions, but these are limited to programs licensed for that particular service.
Roku provides an integrated streaming service that offers TV channels, movies and third-party streaming services, resulting in an all-in-one streaming platform. The service can be accessed through a variety of customized subscription packages and fees.
Roku stands out in the streaming industry by bringing many competitors together in one package. The startup provides further innovative services such as a weekly TV series named 'Roku Recommends' which uses first-party data to recommend essential viewing to users. Alongside funding filmmakers through its "Change Makers Program", Roku also acquired its own original library of shows through its acquisition of now-defunct Quibi's library in 2021. After successful collaborations with TCL and Hisense, the first in-house "Roku Television" was released in 2023, further exemplifying the streaming company's wider ambitions in the media sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2016
$45.5m
LATE VC
Nov 2015
$45.5m
SERIES H
Total funding: $247.8m
Company benefits
- Medical, wellness and financial benefits
- Unlimited paid time off policy
- Work from home opportunities
- Free snacks and access to the company fitness center
Company HQ
Newhall, San Jose, CA
Articles
Leadership
Anthony Wood
(CEO)Studied Engineering at Texas A&M before founding their first company in 1986. They held VP roles at both Adobe and Netflix.
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