IT Support Engineer, Taxfix
macOS
+ Equity
Tax filing app
Job no longer available
Tax filing app
201-500 employees
Job no longer available
+ Equity
201-500 employees
Company mission
Taxfix's mission is to enable anyone, regardless of education or background, to file their taxes with newfound confidence.
Role
Who you are
- You have at least one year of IT experience in a corporate or SMB environment, with a hands-on, people-first approach to support
- You are approachable and genuinely enjoy helping colleagues solve their tech challenges, drawing from prior experience in customer service or support roles
- You are based in Berlin and can support our office onsite, bringing energy and reliability to in-person onboarding and everyday IT support
- You are technically adept, especially in macOS environments, and passionate about finding smart, efficient solutions to IT problems
- You communicate clearly and empathetically, translating technical concepts into easy-to-understand guidance for non-technical colleagues
- You thrive in fast-changing environments, staying flexible and methodical even when priorities shift quickly
- You speak fluent English; German skills are a bonus but not required
What the job involves
- As an IT Support Engineer, you’ll ensure the smooth technical operations of our Berlin office, acting as the first point of contact for IT support and creating a welcoming, reliable tech environment for all colleagues
- From troubleshooting system issues to preparing hardware for new joiners, you’ll make sure everyone feels supported and empowered to do their best work
- Your hands-on approach, clear communication, and adaptability will be key to enhancing the everyday experience of our teams and helping Taxfix scale with confidence
- You’ll be the bridge between people and technology at Taxfix, helping colleagues stay connected, productive, and supported by ensuring their tech just works — efficiently and reliably
- Act as the first point of contact for technical support, troubleshooting issues quickly and communicating solutions clearly and empathetically
- Diagnose and resolve system, software, and hardware problems methodically to minimise downtime
- Lead onboarding and off-boarding processes by preparing hardware, setting up accounts, and welcoming new team members with smooth, supportive tech experiences
- Manage and maintain the Berlin office’s IT hardware, procurement, and inventory to ensure everyone has the tools they need to succeed
- Support the Corporate IT team with device management, identity management, and initiatives that strengthen our IT infrastructure and workplace security
- Create and maintain documentation and internal knowledge bases that empower colleagues to navigate common IT needs independently
Our take
For many people, filing taxes is still a painstaking, confusing and outdated process. In Germany alone, around 10 million people each year decide not to claim their tax return for this reason. Taxfix solves this problem by making it easier to file tax returns and claim rebates.
Taxfix serves as a personal tax accountant, something that many of its users can't afford or don't have access to. The app functions much like any chatbot, offering in-depth guidance and optimising the tax filing process. Users can typically file their taxes in under 20 minutes using the app, which will appeal to anyone looking to save time and effort on their personal finances. Taxfix is not alone in offering this sort of service, but it sets itself apart from rivals such as TurboTax thanks to its mobile-first approach.
The company has been well-served by its innovative and attractive app interface and acquired its German competitor Steuerbot in early 2023. With its European market covered by Berlin and Madrid offices, 2024 saw its entrance into the UK market by acquiring smaller competitor Taxscouts, establishing itself as the European leader in its sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2022
$220m
SERIES D
Apr 2020
$65m
SERIES C
Total funding: $326.5m
Company benefits
- A chance to do meaningful, people-centric work with an international team of passionate professionals
- Holistic wellbeing with free mental health coaching sessions, yoga, and a discounted membership to Urban Sports Club
- A monthly allowance to spend on home support services, including childcare, housekeeping, pet sitting, tutoring, and elderly care
- Employee stock options for all employees—because everyone deserves to benefit from the success they help to create
- Dedicated relocation and visa support for those that need it
- 30 annual vacation days and flexible working hours
- Full trust to take ownership of your work in a flat hierarchy where feedback is encouraged and expected
- A generous learning budget to support your personal and professional development and guidance from our internal L&D experts
- Work from abroad for up to six weeks every year. Just align with your team, and then enjoy your trip
- Plenty of opportunities to socialise as a team. In addition to internal meetups, our international team hosts regular get-togethers—virtually and in person when possible
- Free tax declaration filing, of course, through the Taxfix app—and internal support for all personal tax-related questions
- Have a four-legged friend in your life? We’re happy to have dogs join us in the office
Company HQ
Mitte, Berlin, BE
Leadership
Mathis Büchi
(Chairman)Previously co-founded Encounter Korea and Smallpdf. Currently Founder and CEO at Genova.ai.
Lino Teuteberg
(CPO)Previously worked as an Interaction Developer at springen, and co-founded Smallpdf.
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