Customer Success Manager, project44

• 5+ years of progressive customer-facing experience
• History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite
• Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization
• Embodiment of a growth mindset in all aspects of your daily performance
• Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state
• High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better
• Strong project management skills - you keep all the moving pieces organized and on time
• A deep passion for peer leadership and delivering results with a cross-functional team
• Ability to understand complex business goals and deliver creatively impactful solutions
• Prior experience supporting Fortune 500 customer relationships/accounts
• In-office Commitment: This position requires a commitment to contribute to our collaborative culture by working in-office three days weekly

Desirable

• The Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts
• Your core responsibility is to ensure our customers receive value through adoption of our products and services
• You will succeed in the role by executing the following activities, but not limited to..
• Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives
• Proactive management of customer health metrics and overcoming engagement obstacles as they emerge
• Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership
• Maintain a deep familiarity of project44’s offering, resources and product development
• You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio
• Closely monitor contract renewal forecasts and collaborate cross-functionally with your sales counterparts to ensure timely and full renewal
• Uncover, develop, and maintain account expansion opportunities
• This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to..
• User adoption and value realization performance
• Portfolio retention
• You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team
• Develop detailed, accurate annual forecasts for portfolio revenue
• Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale
• Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter
• Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs
• Support a culture that encourages and motivates members to achieve their maximum
• Build strong operational rigor around goal setting, measurement, and accountability