Junior Service Operations Coordinator, FISPAN
CA$45-60k
+ Employee Stock Option Plan
ERP banking platform
Job no longer available
ERP banking platform
101-200 employees
Job no longer available
CA$45-60k
+ Employee Stock Option Plan
101-200 employees
Company mission
FISPAN's mission is to help banks easily connect with their corporate clients.
Role
Who you are
- High school diploma required; additional qualifications in office administration or a related field are a plus
- Proven experience in an administrative role
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in Microsoft Office Suite and other relevant software
- Ability to handle confidential information with discretion
- Someone who is wanting to make an opportunity their own
- Looking for growth potential in the role and organization
What the job involves
- The Service Operations Coordination role is crucial in ensuring the smooth operation of FISPAN’s servicing teams by providing administrative assistance and support to various teams and departments
- The responsibilities of individuals in a support administration role may vary depending on the organization's size, structure, and industry
- Communication:
- Responding to emails, phone calls, and other forms of communication
- Liaising with internal and external stakeholders
- Managing and distributing incoming and outgoing correspondence
- Documentation and Record Keeping:
- Maintaining accurate and organized records, both physical and electronic
- Creating and updating documents, reports, and spreadsheets
- Managing databases and ensuring data integrity
- Scheduling and Calendar Management:
- Coordinating appointments, meetings, and events
- Sending out meeting invitations and reminders
- Customer Service:
- Work with our ticketing system and service teams to triage and categorize tickets
- Providing support to customers or clients
- Addressing inquiries, issues, or complaints
- Ensuring a positive customer experience
- Process Improvement
- Resolving routine administrative issues
- Identifying and reporting more complex problems to higher-level staff
- Work on projects to improve and streamline service operations’ processes
- Confidentiality:
- Handling sensitive information with discretion
- Maintaining confidentiality in all aspects of work
Our take
Small/medium-sized businesses (SMBs) have come under heightened operational pressure over recent years. It’s no help that this group has historically been radically underserved by legacy banks, but now the tide is turning: many banking institutions are doubling down on improving the quality and efficiency of their commercial banking solutions, and software company FISPAN is helping them get there.
FISPAN helps companies embed their commercial banking services into the existing ERP or accounting software used by their customers to run businesses. It’s a great way for banks to outsource the level of innovation required to keep up with commercial client demand - and, therefore, a great way of competing with the more agile neobanks, who are siphoning off legacy banking clients in substantial numbers.
FISPAN’s astute positioning has made its platform increasingly attractive for banks under pressure to keep up with the breakneck pace of change in fintech. It’s taking advantage of it too, with plans to expand to the lucrative European and Asian Pacific banking markets, and accelerated product development fuelled by 2025's Series B round of funding.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-31% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2025
$30m
SERIES B
Sep 2023
$2m
SERIES A
Total funding: $70m
Company benefits
- 4-Week Vacation
- Health & Wellness Coverage
- 100% Parental Leave Top-Up
- Downtown Vancouver Offices & Amenities including fitness centre
- Daily Coffee Runs & Weekly Team Lunches
- MacBook / Apple equipment
Company HQ
Coal Harbour, Vancouver, BC
Leadership
Clayton Weir
(Co-Founder)Previously worked as a Senior Analyst and then Head of Growth at BC Tech. Underwent a Teaching Team entrepreneurship with the University of British Columbia, and spent over 5 years on the board of car-sharing co-operative Modo.
Lisa Shields
(Founder & CEO)Held senior software engineering roles at MacDonald Dettwiler and Environmental Criminology Research Inc., before moving on to found and serve as CEO/Director of gig economy global payments company Hyperwallet. They are a committee member for FinPay Canada, and on the Board of Directors for Thinkific.
Valery Novikov
(Co-Founder & CTO)Held a number of senior software roles at Netcracker Technology, before moving on to found NV Trading. Alongside work at FISPAN, they work as an Instructor at UBC Sauder School of Business.
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