Senior Technical Customer Success Manager, Honeycomb
EAST
CA$160.1-188.2k
OTE
+ Equity
More information about location
Observability platform for engineering teams
Open for applications
Observability platform for engineering teams
201-500 employees
Open for applications
CA$160.1-188.2k
OTE
+ Equity
More information about location
201-500 employees
Company mission
To give all software engineering teams the observability they need to eliminate toil and delight their users.
Role
Who you are
- 5+ years of experience in Customer Success, Technical Account Management, Solution Consulting, or Strategy roles within SaaS or Enterprise software environments
- Proven track record of influencing business decisions and building consensus across technical and non-technical stakeholders
- Experience working with Enterprise customers in complex, cross-functional environments
- Strong communication and storytelling skills, with an ability to explain technical concepts in business terms and vice versa
- Organized, detail-oriented, and capable of managing multiple customer relationships with a high degree of empathy and care
- Comfortable working in fast-paced, startup-like environments and contributing to process development and continuous improvement
- Experience in observability, APM, monitoring, or DevOps platforms
- Based in EST or CST
Desirable
- Working knowledge of SQL and/or BI reporting tools and techniques (we use Mode Analytics)
- Experience with, or understanding of the SaaS Monitoring space (any other APM, Logging or Metrics vendors)
What the job involves
- Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb
- Own the post-sales relationship for a portfolio of accounts based in the East Coast Region
- Translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities.Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy
- Lead and continuously improve customer lifecycle programs—onboarding, business reviews, stakeholder engagement, feature adoption, and expansion.Identify repeatable success patterns and scale best practices across the customer base, helping codify strategic motions for use by the broader team
- Represent the voice of the customer to Product, Engineering, and GTM teams to influence roadmap and prioritisation
- Contribute to high-quality customer-facing content such as trainings, blog posts, white papers, and demos, making complex topics accessible to a broad audience
- Stay informed on industry trends in observability, cloud-native development, and OpenTelemetry, and advise customers on how to align their practices
- Collaborate with the broader team to expand Honeycomb’s presence and reputation across the region
Our take
Traditional processes of debugging apps and IT services are becoming obsolete due to the mass adoption of cloud-based tools. However, whilst cloud-based development presents a modern and unified solution to application building, frameworks for troubleshooting such services are not something all businesses are prepared for.
Honeycomb provides troubleshooting tools that allow cloud-based software developers to observe code on API tools, live applications and microservices. The troubleshooting dashboard is designed to be highly visual and user-friendly, allowing developers to diagnose cloud-based problems without having a deep understanding of computer science.
The company is building momentum after impressive revenue growth and a robust amount of funding. This is being channelled into geographical expansion and the development of its offerings. In 2025, Honeycomb signed a three-year strategic collaboration agreement with AWS and launched several new product advancements.
Steph
Company Specialist at Welcome to the Jungle
Insights
76% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2023
$50m
SERIES D
Oct 2021
$50m
SERIES C
Total funding: $146.9m
Company benefits
- 100% covered medical, dental, vision, HSA, FSA, disability, and more
- Unlimited PTO, synchronous company break, paid sabbatical, and expressed minimum for time to recharge
- 401K retirement plans and fully paid life insurance
- Up to 16 weeks paid leave regardless of path to parenthood; flexible hours for returning parents and caregivers
- $10K to cover gaps in insurance, in support of adoption, surrogacy, preservation, and family-planning costs
- $600 per year to spend on the perks you care for most
- A stake in our success
- Generous new hire equity, and refresh grants
- Annual $1,500 development stipend; funding for cognitive coaching; and a focus on career pathing
- $500 new hire home setup stipend and $200/mo for wifi, phone and co-working
Company HQ
Union Square, San Francisco, CA
Leadership
Charity Majors
(CTO & Co-founder)Former Product Engineering Manager at Facebook and Infrastructure Tech Lead at Parse.
Christine Yen
(CEO & Co-founder)Former Engineer at Parse and IOS contractor at Ridejoy. Co-founder of Venuetastic. BSc in Computer Science from MIT.
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