Support Development Engineer, EnergyHub
$90-110k
Energy management platform
Open for applications
Energy management platform
101-200 employees
Open for applications
$90-110k
101-200 employees
Company mission
To empower utilities and their customers to create a clean, distributed energy future
Role
Who you are
- Ability to combine information gained from multiple sources to identify root causes,
- Strong organizational skills and an eye for calling out areas for improvement,
- Strong communication skills,
- Comfort working with internal teams as well as external partners,
- Comfort working across time zones and cultures,
- An understanding of code versioning concepts and experience with tools like git,
- Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,
- Experience working with 3rd Party API’s using Postman,
- Experience with a scripting language such as Python,
- Experience or familiarity with Fullstack web development,
- Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)
Desirable
- Experience working on a level 3 support team
- Experience working with utilities and/or our many device partners
What the job involves
- We are hiring a Support Engineer to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company
- In this position you will work closely with Engineering, Internal Stakeholders, and Clients to:
- Identify root causes of technical issues,
- Respond to production issues,
- Configure programs and data flows between EnergyHub and our OEM or Utility partners,
- Configure and update data attributes when no UI is available,
- Build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,
- Identify and implement technical solutions to mitigate or correct known issues,
- Debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),
- Contribute bug-fix PR’s to the codebase,
- Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements
Our take
Power grids are becoming increasingly complicated due to the increased usage of distributed energy resources (DER) in homes such as electric vehicles, home batteries, and thermostats. This complexity arises from the fragmented nature of DER providers and their lack of integration with management systems, making it difficult for renewable energy and other advanced grid services to operate reliably.
EnergyHub provides a DER management system that facilitates the management of DERs at scale, helping to provide the digital infrastructure for flexible electricity demand, voltage and frequency regulation and real-time analytics. It also provides end-to-end support for the acquisition, enrollment, and aggregation of customer-owned DERs.
Whilst the DER industry faces significant challenges in integrating into existing power grids, EnergyHub is providing the infrastructural and data flexibility required to future-proof the reliability of power networks. The company partners with major DER providers - Siemens, Nest and Tesla to name a few - and provides the technical support required for them to meet their long-term strategic goals and work towards a renewable future.
Steph
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2024
$1.5m
GRANT
Aug 2011
$14.5m
SERIES B
Total funding: $31.6m
Company benefits
- 401(k) with employer match
- HSA and FSA options
- Medical opt-out allowance
- 100% paid medical insurance for employees
- Tuition reimbursement and continuing ed stipend
- Work from our Brooklyn or Burlington office, or fully remote
- Dog Fridays at Brooklyn HQ
- Company happy hours
- Wellbeing subsidy
- Bi-annual full-team meetings at our Brooklyn HQ
Company HQ
Fort Greene, NY
Leadership
Seth Frader-Thompson
(President)Director of Business Development for Honeybee Robotics from 2003 to 2007.
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