IT Technician, OpenClassroom
Online programs and free-access courses
Job no longer available
Online programs and free-access courses
1001+ employees
Job no longer available
1001+ employees
Company mission
OpenClass's mission is to make education accessible.
Role
Who you are
- Experience in IT support
- Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS)
- Proficiency in managing user accounts and permissions in SaaS platforms
- Knowledge of Jamf will be a plus
- Problem-solving: Ability to diagnose and resolve technical issues efficiently and independently
- Communication: Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions
- Customer Service Orientation: A strong desire to assist users and provide a positive support experience
- Adaptability: Capacity to learn new technologies quickly and adapt to evolving IT environments
- Teamwork: Ability to collaborate effectively with team members and other departments
- Fluency in French (C1 minimum) and English (B2 minimum) — you’ll collaborate with teammates in the US regularly
What the job involves
- We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment
- We’re looking for an IT technician with a good service mindset and an appetite for continuous improvement
- Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket — around 5–10 tickets/day
- Install, configure, and maintain computer hardware, operating systems, and applications
- Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools)
- Maintain accurate inventory records of IT assets
- Onboard new employees
- Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion)
- As a remote-first company, we don't require IT support to handle physical devices (like keyboards, mice, etc.) — this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks
- You will report to Serge Ohl, Platform & IT manager
Application process
- HR Prequalification (30 mins)with a member of the HR team
- Manager Interview (30-45min) with Serge, Platform & IT manager
- Technical interview (1 hour) with Charles, Saas Specialist
- Professional References: At the end of the process, we may request professional references if necessary
Our take
OpenClassrooms can trace its roots back to the moment that the advent of the internet burst open new education-to-employment pathways beyond traditional degrees and in-person professional training.
The company is now a category leader working with over 1500 companies as partners and its own courses that help users find work quickly at the biggest organisations in the world.
OpenClassrooms guarantees its users that they will find a job after taking their course and they are now looking to extend this offer in the gigantic North American market.
In France, people qualify for public subsidies that can fund professional education programs like OpenClassrooms courses. Those benefits will not necessarily be available in the company’s target areas of expansion and it will be interesting to see if their courses receive enthusiastic uptake all the same.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$80m
SERIES C
May 2018
$60m
SERIES B
Total funding: $149.6m
Company benefits
- "Remote First" Policy
- Flexible timetables
- Medical Insurance
- Meal vouchers for all working days
- Free gym subscription
- Travel expenses
- Unlimited days off and a 1.000€ premium once a year for 15+ days off taken (after one year of seniority)
- A Macbook / PC and everything you need to be productive
Company HQ
Pont-de-Flandre, Paris, France
Leadership
Pierre Dubuc
(Co-Founder & CEO)Dubuc founded the precursor to OpenClassrooms in 2001 when he was just 11!
Salary benchmarks
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