Growth Operations Coordinator, BrainStation
CA$45-50k
4-5 days a week in office
Coding bootcamp & tech courses
Open for applications
Coding bootcamp & tech courses
501-1000 employees
Open for applications
CA$45-50k
4-5 days a week in office
501-1000 employees
Company mission
BrainStation's mission is to empower one million professionals with digital skills training by the year 2025.
Role
Who you are
- You are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation’s overall success
- Bachelor’s degree
- 1-2 years of work experience in customer success, or a related industry
- A willingness to learn and a coachable attitude
- Ability to thrive in a dynamic, collaborative team environment
- Desire to find creative solutions to challenges and problems
- Ability to juggle multiple projects and work independently
- Aptitude for learning and using new software
What the job involves
- As the Coordinator, Growth Operations, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand
- You will be responsible for all inbound inquiries across various channels and platforms
- Maintain the responsibility & accountability for all inbound customer interactions via a number of platforms
- Triage requests to the appropriate teams to ensure a seamless, high-quality experience
- Address and solution any unique scenarios as they arise and ensure they are completed in a timely manner
- Work closely with our broader growth team to ensure we are meeting our objectives and exceeding expectations
- Provide feedback to all stakeholders on a regular basis to ensure the improvement and enhancement of processes
- Document and build playbooks to support team growth and development
Our take
BrainStation provides digital skills learning programs through online, instructor-led training experiences, which the company calls Online Live. Online Live is powered by its own proprietary online student platform, which lets learners attend live classes from the comfort of their homes, receive feedback, and collaborate with fellow learners in real time, helping them to develop a truly global network of like-minded professionals.
The company has physical offices and campuses in New York, London, Toronto, and Vancouver to deliver premium in-person training. The company works with instructors from innovative companies including Google, Meta, IBM, Amazon, and Nike. BrainStation has trained over 100,000 professionals and some of the largest corporations in the world across core disciplines such as data, design, web development, product, and marketing.
Its history of student success, and the fact that entire industries have been forced to create and optimize new digital platforms and channels, have driven the platform’s increasing popularity and success. Its hands-on, project-based learning model has proved extremely successful in preparing individuals for new career paths, with over 90% of graduates finding work within 180 days of graduation.
Due to the company's success, BrainStation has significantly expanded its international European and New York operations. With the expansion, BrainStation intends to train more than 5,000 professionals across New York every year.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Excellent Vacation Policy
- Flexible Working Hours
- Access to Learning Opportunities
- Parental Leave Program
- Retirement Planning
- Health Benefits
- Technology Budget
- Socials, Outings + Retreats
- Stocked Kitchens + Lounges
- Mentorship + Development
- Work From Home Flexibility
- Sports Teams + Clubs
- Service Recognition Programs
- Annual Travel Budget
- Team Meals
Company values
- Excellence
- Innovation
Articles
Leadership
Jason Field
(CEO)Founded BrainStation in 2012. Is also the current Vice President of Konrad Group.
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