Account Manager, ShipMonk
Office located in Fort Lauderdale, Florida
Shipping & logistics for e-commerce SMBs
Be an early applicant
Shipping & logistics for e-commerce SMBs
501-1000 employees
Be an early applicant
Office located in Fort Lauderdale, Florida
501-1000 employees
Company mission
To become the most innovative and trusted tech fulfillment provider with facilities & solutions around the globe.
Role
Who you are
- Minimum three years of experience in a relatable Account Management role
- Must be able to work in a fast-paced environment, and demonstrate the ability to meet deadlines
- Strong communication skills required (verbal and written)
- Must be willing to travel to different facilities and client locations
- Upbeat and enthusiastic personality, with a go-getter attitude
- Must be a problem solver whose forward-thinking
- Experience with Warehouse Management Systems is a plus
- Experience with Salesforce is a plus
What the job involves
- The Account Manager will be involved in aspects of the Client’s experience
- They will have a focus on our top-tier accounts, with some responsibility to the full pool of clients
- Their main objective is to assist our clients to better understand the full potential of our business and act as a liaison between the client, client support, and operations
- They must champion a collaborative culture with different business groups and departments, to improve client support programs and enhance client satisfaction
- Deep dive into each assigned top tier account, learning the business of each client
- Align with the client’s goals to better guide and service them
- Establish long-standing, trusted relationships with clients, and develop open and effective channels of communication
- Update and assist with internal projects for clients, to increase client satisfaction
- Encourage revenue growth by inspiring clients to utilize additional services
- Become the reliable point of contact for each client
- Quarterly Business Reviews
- Become the internal go-to for questions regarding top tier clients
- Provide regular updates to clients on the progress of their account regarding, but not limited to: Order flows, carrier and shipment statistics, client support tickets and inquiries, integrations, recommendations for improvement and growth
Our take
ShipMonk was created when its founder realized how US merchants would often refuse to ship to certain locations internationally. The company has grown to allow small to medium size e-commerce brands to scale through its 4-in-1 cloud based software, which integrates with a company's inventory management, orders, warehousing and shipping systems.
To supplement its SaaS and offer real logistical value, ShipMonk operates a growing number of strategically located warehouses throughout the US, Canada, Mexico and the UK. This means that even the smallest eCommerce brands are able to deliver goods within just two days, while reducing shipping costs compared to traditional delivery channels.
Since launching in 2014, ShipMonk’s trajectory has been remarkable for a company that was largely bootstrapped without major funding. However, 2020 saw a boom in demand for its services, and since then ShipMonk has scaled up enormously, receiving huge financial investment and acquiring complementary businesses along the way. Having recently established new fulfillment centers in Birmingham (UK) and Texas, ShipMonk is eyeing up strategic acquisitions and additional expansion within the US and Europe.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2021
$65m
GROWTH EQUITY VC
Dec 2020
$290m
GROWTH EQUITY VC
Total funding: $365.1m
Company benefits
- Full health benefits coverage (medical, dental, vision)
- Unlimited paid vacation time
- Dog-friendly workplace
- Wellness program (onsite gym, healthy snacks)
- Fun work environment (trampoline, ping pong table & games)
- Referral Bonus Program
- 401(k) retirement plan
Company values
- We help companies STRESS LESS and GROW MORE
- We are TRANSPARENT
- We prioritize GROWTH
- We are SERVICE ORIENTED
- We champion NEW TECHNOLOGY
- We PROMOTE DIVERSITY
- We are MULTINATIONAL
- We are YOUR PARTNER THROUGH THICK AND THIN
- We GET SH*T DONE
Company HQ
Central Fort Lauderdale, Fort Lauderdale, FL
Articles
Leadership
Jan Bednar
(CEO)Forbes 30 under 30. Before co-founding ShipMonk, founded and was CEO of commerce and shipping startup BetaBox.
Kevin Sides
(President)Prior to co-founding ShipMonk, worked at dg Communications Group, with spells as Senior Account Manager, Head of Digital, and General Manager.
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