Partner Success & Implementation, Mill
$120-210k
OTE
2+ days a week in office (New York, NY or San Bruno, CA)
Food waste recycling subscription company
Job no longer available
Food waste recycling subscription company
201-500 employees
Job no longer available
$120-210k
OTE
2+ days a week in office (New York, NY or San Bruno, CA)
201-500 employees
Company mission
To keep food from stinking up your kitchen — and the planet.
Role
Who you are
- Bachelor’s degree in business, environmental science, engineering, or a related field
- 5+ years of experience in customer success, account management, partner operations, or a related role, preferably in a B2B or enterprise setting, even better with hardware solutions
- Strong project management skills with the ability to manage multiple accounts and priorities simultaneously
- Excellent interpersonal and communication skills, with a knack for building trust and credibility with clients
- Familiarity with hardware implementation and/or SaaS platforms is a plus
- Passion for sustainability and climate tech
What the job involves
- In this position, you will play a critical role in driving the adoption, satisfaction, and retention of our enterprise customers, beginning in the commercial office sector
- This individual will be responsible for ensuring our clients achieve maximum value from our solutions as we scale rapidly
- You will own the customer relationship, while also working cross-functionally to operationalize our commercial offering
- You will have the opportunity to shape our customer experience and success processes from the ground-up, and set the standard for future growth
- Develop and deliver on bespoke launch plans tailored to each client’s unique needs
- This includes travelling to launches at client sites across the U.S
- Coordinate cross-functional teams to ensure seamless installation, integration, and initial use of our product in commercial office settings
- Design and deliver training & enablement programs and materials to help clients maximize the value of our solutions
- Partner with internal technical teams to establish and manage processes for addressing customer issues and concerns, to ensure hardware or software challenges receive timely and effective resolution
- Serve as the primary point of contact for enterprise clients, building strong relationships with key stakeholders, and maintaining and optimizing a regular meeting cadence
- Act as the voice of the customer internally, advocating for their needs and ensuring alignment with our product and service offerings
- Collaborate with sales and product teams to identify opportunities for account growth and upselling
- Deliver on success metrics and KPIs for enterprise customers, tracking and reporting on progress
- Create scalable systems, tools, and documentation to support rapid growth in enterprise accounts
- Provide insights and recommendations for expanding the partner success team as the business grows
- Stay informed about industry trends and best practices to continuously improve the customer experience
Our take
Wasted food and its decomposition do more for CO2 emissions globally than the entire airline industry combined. Whilst food waste bins run by local councils in the US do redirect the majority of food waste to recycling plants, there are still holes to plug, which is exactly what Mill is doing.
For a yearly subscription, customers can buy and use a combined waste tracking and impact app alongside the company’s purpose-made food waste bin. Unlike other bins for food waste, Mill’s product shrinks and dehydrates waste so that there’s no smell or runoff. Mill will dispose of your waste themselves, and use it for sustainable chicken feed.
With a number of high profile environmentally-friendly investors behind them, the Mill ecosystem has a range of benefits for company subscribers as well as individuals. Restaurants and offices can subscribe to Mill and help to move towards sustainability goals, whilst partnerships with local farms provide a solid revenue structure.
Mill is only available in the US, but since its successful first-gen launch in 2023, it has been using funding from that year to enhance its product offering and reach a wider market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2023
$70m
SERIES C
Jan 2023
$100m
LATE VC
Total funding: $170m
Company HQ
San Bruno, CA
Leadership
Harry Tannenbaum
(President)Previously Director of Hardware at Google, Director of Business Analytics and eCommerce at Nest Labs and Analyst at Gleacher Partner.
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