Supplier Support Internship, Wayfair
Mandarin Language
In office Monday - Thursday
4+ days a week in office
A global online homeware marketplace
Be an early applicant
A global online homeware marketplace
1001+ employees
Be an early applicant
In office Monday - Thursday
4+ days a week in office
1001+ employees
Company mission
To help everyone, anywhere create their feeling of home.
Role
Who you are
- Fluent in English (C1) and Mandarin
- Business Degree or similar academic background
- Articulate and persuasive communication skills, both written and verbal
- A track record of successful project and relationship management skills
- Innovative problem-solving skills, plus the ability to dissect and determine root causes of problems, then implement solutions
- Ability to multi-task and thrive in a fast-paced environment
- Proven ability to quickly get up to speed and learn things independently
- Growth mindset and enthusiasm about professional development
What the job involves
- This is a full time 6 months internship position
- We’re seeking highly collaborative, passionate, and self-motivated individuals to join our Global Partner Desk team. “The Desk” drives critical components of Wayfair’s supplier support strategy - our team members serve as the external ambassadors who support the supplier-partners that feed Wayfair’s vast assortment, and leverage internal partners to execute our strategic vision of offering best-in-class support to an ever-growing supplier base
- As an intern on the Desk, you will work at the core of E-commerce: operating at the intersection between customers, suppliers, and technology!
- More specifically, in this role, you’ll engage daily with our ever-growing supplier base (20K suppliers driving +$10BN in revenue) and execute projects that feed our group’s strategic priorities (like developing training curriculum to support our Partners improve their collaboration with Wayfair, identifying process improvement opportunities, and collaborating with our tech team to enhance our supplier facing platforms.)
- Act as the go-to person for our suppliers as they resolve day-to-day issues, and provide support by training and educating them on the use of Wayfair tools
- Work effectively across our global team to ensure efficient collaboration
- Build rapport with our suppliers and internal stakeholders
- Think critically about our internal processes, proposing and implementing solutions to improve efficiency, effectiveness, and the overall supplier experience
- Test new, innovative ideas in pilot programs, identifying patterns and recommending improvement opportunities
Our take
Wayfair emerged in the early era of eCommerce with a mission to revolutionize online shopping, offering customers a convenient platform to purchase goods. Today, it stands as one of the foremost global players in the online furniture delivery industry, boasting an impressive inventory of over 33 million products.
Renowned for its extensive product range and comprehensive service offerings, Wayfair distinguishes itself by providing an end-to-end customer experience, from browsing to doorstep delivery. Despite its prominence, the company faces profitability challenges attributed largely to expansion expenses. Nonetheless, its solid presence in the competitive online homeware sector solidifies its position as a key contender.
With ambitious global expansion plans, Wayfair remains committed to maintaining its leadership in the industry. As it aspires to become the ultimate destination for all home needs, its more recent ventures into physical retail represent significant strides toward this overarching goal.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-14% employee growth in 12 months
Company
Company values
- Relentless Customer Focus: Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service
- Deliver Rsults With Agility: We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results
- Use Good Judgement: We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition
- Build the Best Team: We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence
- Collaborate Effectively: We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.
- Respect Others: We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.
- Be an Owner: We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term
- Innovate & Improve: We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. We value incremental improvements, but we also look for game-changing breakthroughs.
- Adapt & Grow: We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.
Company HQ
Prudential / St. Botolph, Boston, MA
Articles
Leadership
Niraj Shah
(Co-Founder & CEO)Studied Engineering at Cornell University before co-founding Spinners, a Boston-based IT services company. Previously acted as Entrepreneur in Residence for Greylock and has served as CEO of Wayfair since co-founding the company in 2002.
Steven Conine
(Co-Founder)Co-founded Spinners before working for Operations at iXL. Conine also co-founded Pillar VC in 2016.
Salary benchmarks
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