Head of Technical Project Management & Strategic Delivery, Socure
$170-200k
Offers Equity • Offers Commission • Offers Bonus
Digital ID verification & fraud protection
Job no longer available
Digital ID verification & fraud protection
501-1000 employees
Job no longer available
$170-200k
Offers Equity • Offers Commission • Offers Bonus
501-1000 employees
Company mission
To verify 100% of good identities in real-time and completely eliminate identity fraud on the internet.
Role
Who you are
- 15+ years in TPM, product ops, or strategic delivery at scale-up B2B SaaS orgs
- 10+ years experience with a proven track record of leading cross-functional platform transformations at scale in B2B SaaS
- Led platform transformation or migration programs impacting $150M spanning over thousands of customers in ARR
- Strong fluency in AI/ML-powered internal tooling and analytics workflows; experience deploying GenAI to improve delivery or customer-facing operations is a plus
- Built and scaled high-output program teams and operational processes
- Deep understanding of technical concepts and ability to influence engineering/product to adopt changes in their delivery process for continuous improvement of the customer facing delivery teams
What the job involves
- Socure is at a platform inflection point. We’ve built RiskOS - an industry-defining orchestration layer for fraud, identity, and compliance - and now we’re scaling its adoption across hundreds of customers
- As Head of Technical Project Management (TPM) & Strategic Delivery, you’ll architect the delivery strategy and team that gets us there
- Your Mandate
- Build and lead a team of TPMs responsible for platform migrations, product rollouts, and cross-functional delivery
- Own the execution strategy for deprecating the legacy ID+ platform and scaling RiskOS adoption
- Partner with Product, Engineering, Solutions, and Customer Success to build a delivery engine that drives business outcomes
- Establish a data-driven operating rhythm and internal delivery tooling
- Support other centers of excellence reporting requirements on delivery and on-going implementations
- Smooth the delivery curve for the new product launches, upgrades, roll-outs of new features
- This is not a customer success/account management role - the focus is platform-wide execution, process design, and cross-functional orchestration of delivery outcomes. However, vast majority of this team’s work is delivery and experience for the customer
- Platform Migrations: Design and manage the phased rollout of RiskOS across hundreds of customers/accounts, including sunset strategy for Socure legacy platform
- Product Launches: Partner with Product and Solution Consultant teams to translate roadmap features into standardized rollout playbooks and go-live plans
- Own tooling strategy across Jira, Notion, and internal delivery dashboards. Integrate customer-specific delivery plans into unified portfolio tracking
- Build feedback loops and insights using AI to forecast delays, flag at-risk implementations, and optimize resource allocation
- Leverage GenAI and internal intelligence tools to automate repetitive delivery tasks, contractual deliverables, QBR reporting, and project health insights
- Success Metrics
- Operationalize platform migration for hundreds of customers to RiskOS platform
- Cut platform implementation time in half through standardized delivery ops
- Launch new products and modules with successful customer adoption with best in class delivery
- Build and scale a high-performance TPM team
Our take
Socure is an identity platform that aims to improve customer identification for digital transactions. The company is part of a growing market, with rivals in this competitive space including Signifyd, Riskified, AppsFlyer, ClearSale, Kount, SEON, and Fraud Fighters.
The engine delivered by Socure encompasses Know Your Customer (KYC), identity fraud detection, and document verification. With it, companies can scale rapidly by onboarding more good customers and preventing online fraud. Additionally, underbanked consumers who have been excluded from online services by outdated ID verification can gain access to critical benefits and services online.
Socure has rapidly escalated in popularity and reached a valuation well over $1 billion. Though not immune from the economic downturn of late, which resulted in two high-profile rounds of lay-offs, the company has secured considerable additional funds that will strengthen its financial position as it moves to capitalise on the ever-growing importance of identity verification and trust.
Steph
Company Specialist at Welcome to the Jungle
Insights
-22% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2021
$450m
SERIES E
Mar 2021
$100m
SERIES D
Total funding: $646.6m
Company benefits
- Health: Comprehensive medical coverage, including vision, dental, and FSA
- Parental Leave: Generous leave allowance for parents-to-be
- 401k: Pre-tax savings for retirement
- Life Insurance: Protect your family in case of emergency
- PTO: Take as much time as you need, when you need it
- 100% Remote: Work from anywhere anytime, whatever suits your lifestyle
- WFH Allowance: Generous reimbursement program to maximize your WFH setup
- Deskpass: Work in an office environment whenever you feel the need
- Mental Health Provider: Connect with clinicians when you need it
- Learning & Development: Self-education allowance & free career coaching
- Employee Assistance Program "EAP": Lifestyle resources available as well as additional mental health resources
- Fertility Provider: Family planning solutions for those interested
- Personal Legal Support: Significant discounts with RocketLawyer
Company HQ
Incline Village, NV
Leadership
Johnny Ayers
(Founder & CEO)Founder & General Partner of Switch Hit Ventures. Having been a Senior Consultant at IBM, they became COO and Board Member of Endeavor Up. Since then, was an Advisor at Pager and later founded Socure in 2012.
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