Product Manager, Housecall Pro
Platforms
$108-135k
+ Equity
Home services business management software
Open for applications
Home services business management software
1001+ employees
Open for applications
$108-135k
+ Equity
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- The essence of a Product person at Housecall Pro is someone who is smart, curious, adaptable, empathetic, and motivated to make a big impact on the customers we serve and the people we work with
- 3+ years of experience in product management
- Bachelor's degree in a related field or equivalent work experience
- Experience working with ‘growth stack’ tools (i.e. Amplitude, Segment, LaunchDarkly)
- Strong knowledge of Product Management methodologies, user experience (UX) principles, and agile development practices
- Familiarity with communications products (e.g. SMS, Voice, Email)
- Strong technical fluency to work with engineers on APIs, data models, and platform architecture
Desirable
- Naturally vigilant about guidelines, regulatory standards, consent management, and reducing risk exposure
- Able to understand engineering trade-offs and explain them to non-technical stakeholders
- Experience in highly performing product organization
- Passionate about user experience and deep customer empathy
- Strong project management skills, including the ability to think and operate at high and low altitudes and lead multiple complex projects simultaneously
- Demonstrated ability to achieve strategic goals in an innovative and fast-paced environment, and to evolve product strategy based on research, data and industry trends
- Excellent problem-solving, organizational and analytical skills
What the job involves
- As a Product Manager II, you are responsible for driving continued expansion, and implementing requirements to drive stratospheric growth of Housecall Pro Products
- You work daily with our engineering and design teams, and other stakeholders to define the right backlog, structures, and frameworks to move us rapidly forward
- Our agile product team is a tight-knit group of inspiring individuals that deliver excellently crafted software experiences and rapidly ship new products
- You will help guide us along the right path, balancing business and customer toward world-class results
- By joining our team, you sign up to grow personally and professionally, and help others do the same
- Think. Identify market opportunities and define product vision and strategy
- Conduct in-depth interviews, surveys, and competitor research
- Analyze customer and business data
- Write and present strategy and product overview documents
- Enhance how our customers are introduced to our products through continuous experimentation
- Explore. Collaborate with key cross-functional stakeholders (Design, Engineering, Product Marketing, Strategy, and Operations) to develop and validate compelling solutions to the problems/opportunities in your product area
- Support Product Designers with sound design instincts and clear thinking
- Co-create event models and user flows
- Collaborate with Design and Engineering to develop wireframes
- Partner with business and go-to-market functions to refine product positioning, pricing, risk management, and operational requirements
- Conduct user testing to validate solutions
- Plan. Effectively plan how to go from idea to delivered product and communicate that plan to others
- Create, update, and communicate roadmap
- Plan day-to-day operations of the product team
- Build. Drive the execution of building features and functionality by doing whatever is needed to keep momentum going alongside stakeholders
- Launch & Learn. Pull together everything needed to effectively launch, measure, learn, and iterate quickly to improve the product and its performance
- Create measurement plans to monitor feature adoption and usage
- Co-create go-to-market plans and collaborate with Marketing and Operations to execute them
- Rapidly develop post-launch product iterations
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
Share this job
View 26 more jobs at Housecall Pro