Customer Success Manager, Noibu Technologies
+ Employee Stock Option Plan + Potential variable pay or bonus arrangements
eCommerce error monitoring platform
Be an early applicant
eCommerce error monitoring platform
21-100 employees
Be an early applicant
+ Employee Stock Option Plan + Potential variable pay or bonus arrangements
21-100 employees
Company mission
Noibu is on a mission to build the best company for its customers and its team - passionately ensuring eCommerce sites don't lose revenue and can provide a seamless experience for their customers.
Role
Who you are
- Prior experience in account management or customer success, managing complex, strategic relationships with high visibility
- A consulting mindset, with critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve customer experience, process and methodology problems
- Ownership mentality; ability to manage projects end to end with little oversight
- Excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization
- High emotional intelligence - you enjoy building relationships, value collaboration, and have a good sense of others' motivations
- Experience in e-commerce or a high-growth startup is a plus!
Desirable
- Have a preference for early mornings (7:30 am EST start) working with European-based customers
What the job involves
- You’ll be responsible for delivering product engagement in a segment of customer accounts, across a range of industries, and ensuring that they continue to receive the best value from our products
- Noibu is looking for an Ottawa-based Customer Success Manager to join our growing team
- As a Customer Success Manager, you will be responsible for transforming Noibu’s customers into product champions
- This is done by ensuring a successful onboarding period, assisting in the adoption of the platform, and guiding customers toward getting the most value from their use of Noibu
- Deliver value and customer success through all stages of the customer lifecycle, from onboarding through growth and renewal
- Proactively engage customers to support and drive adoption and usage of our platform,
- Perform monthly/quarterly ROI meetings with customers
- Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation
- Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers
- Responsible for a renewal quota and conducting business reviews, monitoring customer health, managing escalations, and achieving KPIs
- Problem-solve issues for your portfolio, whether that requires bringing in a technical expert or developing a workaround to find win-win solutions
- Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant
Our take
Noibu develops software that detects and resolves glitches in online stores, helping eCommerce companies supply better experiences for their customers and hence improve their retention and revenue.
The Noibu platform monitors functions such as add-to-cart and checkout, as well as providing notifications if the site were to go down. With more and more stores moving online, and a long list of reasons an eCommerce site might experience issues, a product such as Noibu's is likely to be in growing demand.
In 2023, the company was ranked number 8 on Globe and Mail’s list of fastest-growing firms, highlighting the vast growth it has undergone. Serving brands such as Avon, Champion, and Guess, it is clear Noibu's error-monitoring software is meeting an industry need, and it will be interesting to see what further successes it achieves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Unlimited Vacation
- Health & Dental Benefits from day 1
- Health Care Spending Account
- Accessible Team Socials
- Flexible Working Style
- Endless Learning & Growth
- The Best Tech
Company values
- People First - Prioritize the happiness and well-being of our people
- Transparency - Build trust through honest communication
- Results Oriented - Achieve goals and measure growth through clear metrics
- Empowerment - We take accountability and responsibility and aren't afraid to take risks
- Curiosity and Growth - Seek learning opportunities and strive for consistent personal development
- Fun - Have a sense of humour!
Company HQ
The Glebe, Ottawa, ON
Articles
Leadership
Kailin Noivo
(President & Co-Founder)Was CRO of the company for 1.5 years. Worked in Finance at the BMO Financial Group, and was Director of Marketing and Public Relations at the Telfer Business Law Association.
Robert Boukine
(CEO & Co-Founder)Previously the company's CPO for 4 years. Was Senior Financial Advisor at CIBC, and worked in Digital Projects and Finance for Startup Canada.
Filip Slatinac
(CTO & Co-Founder)Graduate of the University of Ottawa, with a BASc in Software Engineering.
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