Customer Infrastructure Manager, London Stock Exchange
CIM, KSA/GSA
$171.5-285.9k
This role is eligible for our Annual Incentive Plan
Stock exchange in the City of London
Be an early applicant
Stock exchange in the City of London
1001+ employees
Be an early applicant
$171.5-285.9k
This role is eligible for our Annual Incentive Plan
1001+ employees
Company mission
To make things happen, out there in the real world, where it matters.
Role
Who you are
- Demonstrated success in a technical, client facing role such as customer support, implementation, or service delivery
- Good working knowledge of LSEG products (Workspace, RTDS, RTMDS, DACs, Entra, RTO) internal systems, and operational processes
- Strong functional technical knowledge across areas including Windows servers, networking, cloud technologies, routing, and switching
- Excellent customer facing skills, with the ability to understand customer needs and communicate effectively at both technical and business levels
- Proven ability to build strong working relationships with Account Managers and Customer Success Managers to deliver cohesive and seamless customer experience
- Demonstrates a strong orientation toward emerging technologies, staying current with industry trends and assessing their potential impact on customer infrastructure and service delivery
- High level of confidence in both written and verbal communication with customers and internal stakeholders, particularly within Sales and Account Management organizations
- Proactive and self-motivated, demonstrating initiative and the ability to seek out information from both customers and colleagues
- Strong analytical and problem solving capabilities, enabling the identification and delivery of solutions that align with customer requirements and business needs
- Skilled in leveraging available tools, systems, and resources to investigate and resolve customer issues efficiently
- Solid understanding of market data and the FinTech industry
- Demonstrated ability to work independently, with effective time management and critical issue handling skills
What the job involves
- This role owns the overall infrastructure relationship with KSA/GSA customers and requires proactive engagement to understand customer environments and ensure they are leveraging the most effective infrastructure delivery options
- The role includes conducting regular infrastructure reviews with customers, providing visibility into the health and performance of LSEG infrastructure, and offering guidance and recommendations to optimize reliability and service quality
- The role will serve as the primary point of contact for all infrastructure related service escalations, both customer facing and internal. The role works closely with Account Managers, Customer Success Managers (CSMs), Engineering, and Product teams as part of a broader customer engagement model
- Own and manage all aspects of the infrastructure relationship with customers, including RTDS, RTMDS, DACS, Workspace configuration, Entra, Data centers and network services
- Build and maintain strong relationships with key technical stakeholders across assigned KSA accounts
- Develop a deep understanding of customer business needs and infrastructure strategies to review and recommend the most effective delivery and connectivity options
- Collaborate with Implementation Relationship Managers (IRMs) locally and globally to maintain a comprehensive, end‑to‑end view of customer infrastructure
- Work with IRMs to monitor customer bandwidth utilization, ensure optimal performance, recommend and advocate for upgrades where required
- Provide expert technical consultancy to customers across all aspects of infrastructure and connectivity
- Assess the impact of proposed product or system changes on customer infrastructure and communicate findings and risks to internal teams
- Own and maintain customer site documentation (e.g., Docpacks), ensuring accurate and up‑to‑date information to support break/fix activities and other customer engagements
- Support resolution of infrastructure‑related issues by consulting with resolver groups and proactively coordinating efforts to ensure timely outcomes, working closely with the Escalations team, which owns customer communication and facilitation
- Conduct customer meetings as required, both proactively and in response to events or incidents. Participate in service reviews conducted by CSP team
Our take
The London Stock Exchange is one of the world’s oldest stock exchanges, with a history dating back over 300 years. It operates as a part of LSEG (London Stock Exchange Group), one of the world’s leading providers of financial markets infrastructure, as a marketplace to enable stock brokers and traders to buy and sell stocks, bonds, and other securities.
The London Stock Exchange has lived through a stream of innovations; from telegraph and telephone, to the Market Price Display System, automatic trade matching, and the digitisation of issuer services. In 2019 it acquired Refinitiv, a financial information company, and in doing so became a global financial news and data business.
Most recently, the London Stock Exchange has made moves to support the evolution of private markets, and further build its presence in this space. It partnered with Floww, a platform that connects investors with private companies, with aims to launch a private primary capital raising facility, as well as explore new technologies and secondary market options for the platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
City of London, London, UK
Leadership
David Schwimmer
(CEO)Prior to joining LSEG in 2018, David was a Managing Director at Goldman Sachs for over 20 years.
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