Senior Vice President of Customer Operations, Degreed
$250-300k
Upskilling platform for businesses
Job no longer available
Upskilling platform for businesses
501-1000 employees
Job no longer available
$250-300k
501-1000 employees
Company mission
To help users to achieve their own personal educational missions.
Role
Who you are
- If you thrive on orchestrating complex initiatives, aligning strategy with execution, and building strong operational foundations that scale, this is your chance to make an impact at a mission-driven, high-growth SaaS company
- Executive-level leadership in a SaaS environment (ideally with GTM, Ops, or Strategy scope)
- Strong understanding of enterprise sales motions, customer journey design, and revenue operations
- Proven success building, scaling, and optimizing cross-functional teams, with experience in organizations that have scaled from 50M-200M in revenue
- Capability to deliver enterprise software solutions at global scale - requiring familiarity with solutions consulting, implementation services, and multinational support models
- Deep analytical and systems thinking paired with outstanding communication skills
- High level of business acumen, comfort with ambiguity, and bias for action
- Familiarity with Salesforce, revenue intelligence tools, and go-to-market tech stacks
What the job involves
- We’re looking for a strategic and execution-oriented SVP of Customer Operations to help lead and scale our go-to-market (GTM) operations
- Reporting directly to the Chief Revenue Officer, you’ll serve as a key advisor and operational leader across Global Business Strategy, Revenue Operations, Global Business Services (GBS), and SDR organization
- This role is pivotal in driving cross-functional alignment, building a world-class customer journey from acquisition to retention, and ensuring every part of our GTM machine is integrated, efficient, and optimized for growth
- Partner with the CRO to drive GTM strategy, planning, and execution across all revenue-impacting teams
- Evolve our operational model across teams to ensure that the customer journey results in the highest
- Lead and our Global Business Services (GBS), Revenue Strategy, and Revenue Operations teams to the highest levels of business impact
- Build and optimize an end-to-end customer journey, driving alignment across Sales, Customer Success, Marketing, and Product
- Operationalize strategic priorities into repeatable processes that improve efficiency, accountability, and performance
- Drive forecasting, pipeline health, and KPI tracking across GTM functions
- Lead planning cycles, territory design, quota setting, and incentive design in partnership with Finance and HR
- Collaborate with senior leaders to develop strategic insights, dashboards, and frameworks that support decision-making
- Build scalable infrastructure and workflows to support SDR success (if included in scope)
- Champion data-driven decision-making and continuous improvement across the GTM organization
- This role may require prolonged computer use and stationary work, with the ability to interpret written and verbal communication effectively
Our take
Platforms to help employers upskill their people have become more in-demand in recent times. Degreed is a high-calibre name in this space, used by over a third of Fortune 500 companies. Some of their best known clients include Pepsico, Shopify, American Airlines, Boeing, HP and Visa.
Alongside providing courses, books, videos, articles and podcasts for skills development, the company uses the data it gathers to connect learners with suitable projects and job opportunities. This is where Degreed’s best value lies, as employees are more likely to trust and remain loyal to companies where they can see a path for how skills development allows for career growth.
With strong support and funding, Degreed is well-positioned to continue its growth trajectory. As organisations seek to differentiate themselves as workplaces, and use employee benefits to this end, there should be no shortage of potential clients for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Feb 2023
$50.9m
LATE VC
Apr 2021
$153m
SERIES D
Total funding: $388.3m
Company benefits
- Remote-work company with small offices where the biggest concentration of our people live
- Team lunches, travel budgets for on-site visits, virtual happy hours, weekly all-hands meetings & monthly release parties
- Generous & flexible time off
- Best-in-class tech & software, including for your home office
- Health, dental & vision
- Dependent care allowance
- 401(k) matching
- Quarterly personal learning fund
Company HQ
Pleasanton, CA
Leadership
David Blake
(CEO & Co-Founder)David started his career as an Oliver Wyman Management Consultant, before leaving after a year and a half to found Chegg. He then co-founded Degreed in January 2012, serving as CEO until 2018 and Executive Chairman since.
Eric Sharp
(CTO & Co-Founder)Director of Software Dev at MediConnect Global, acquired by Verisk for $348M.Developer and director at Novarad.
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