Senior Operations Analyst, Salesforce
SQL and Python
CA$88.4-121.6k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
CA$88.4-121.6k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- This role requires the ability to work independently with minimal supervision in a fast paced environment, make quick informed decisions, collaborate with other specialists and business partners to resolve complex issues efficiently and accurately, and effectively communicate with stakeholders from diverse backgrounds on a global scale
- Analytical Tool Proficiency: SQL and spreadsheet proficiency is required, Python and Tableau experience is a strong plus
- Proven experience in Renewals/Sales Operations, Business Operations or a similar role with a track record of successfully managing and improving processes
- Outstanding analytical and problem-solving skills with a demonstrated ability to structure complex problems, synthesize information, and develop solutions and recommendations abilities with a keen attention to detail
- Excellent communication and interpersonal skills with the ability to collaborate effectively across departments
- Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and aim to work in a constantly evolving growth environment
- Growth Mindset: A strong sense of openness, curiosity, and a willingness to approach tasks and situations without preconceived notions or fixed perspectives
- Understanding of broader business and financial concepts, adept at managing multiple projects and tasks under tight deadlines in a fast-paced setting
- Bachelor's degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Experience with Salesforce is considered a bonus
What the job involves
- Salesforce is looking for a data focused Renewals Operations Senior Analyst who will play a crucial role in improving processes utilizing data and supporting the renewal organization in territory planning operations
- This role will be instrumental in identifying process bottlenecks, gaps, and redundant manual steps, proactively determining and orchestrating the implementation and ongoing governance of solutions to enhance productivity, reduce costs, and ensure high-quality outcomes
- Process Optimization: Analyze existing processes to identify inefficiencies and bottlenecks, then develop and implement solutions to streamline workflows, improve productivity, and enhance overall performance
- Process Determination and Execution: Help determine process needs and facilitate the execution of solutions to streamline workflows and enhance operational performance
- Risk Mitigation: Identify and mitigate potential operational risks, ensuring business continuity and minimizing disruptions, especially in anticipation of transformational changes. Issue Resolution: Assist in troubleshooting operational issues as they surface, proposing systemic and process changes to address root causes
- Data Analysis & Reporting: Conduct comprehensive data analysis to derive insights into performance, trends, and areas for improvement. Develop and present actionable reports and dashboards to support strategic decision-making within the Operations Team
- Performance Monitoring & Optimization: Monitor key performance indicators (KPIs) and implement data-driven strategies to improve operational efficiency and effectiveness, identifying bottlenecks and streamlining the renewal process
- Cross-Functional Collaboration: Partner with cross-functional teams to align sales strategies with broader business objectives and ensure seamless integration of sales operations initiatives. Business Partnering: Work with and build relationships with Renewals Managers, Sales, Revenue Recognition, Deal Desk Support, SalesOperations, and Legal to drive deal execution. Provide suggestions/assistance for contract negotiations or customer satisfaction issues
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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