Senior Sales Engineer, Glia
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+ Stock Options
AI-based customer service platform
Open for applications
AI-based customer service platform
201-500 employees
Open for applications
+ Stock Options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- 5+ years in Sales/Solutions Engineering, ideally within a technology or SaaS environment
- Has extensive expertise in SIP/Telephony systems ideally 3 - 5 years of experience
- In-depth knowledge of HTML, CSS, JavaScript, and API integrations
- Capable of discussing designs and implementing complex telecommunication solutions to ensure a proper understanding of operational efficiency and seamless integration with existing infrastructure
- The ideal candidate will have proven experience with SIP trunking solutions, designing IVR systems, and integrating VoIP technologies with enterprise-level Unified Communications platforms
- Demonstrated ability to manage complex technical projects and lead technical strategy in sales engagements
- Strong ability to foresee potential risks in project plans and sales strategies, with a proven track record of developing effective mitigation tactics
- Exceptional communication skills, with a knack for presenting technical information to various stakeholders clearly and persuasively
- Proven success in fostering collaboration across multiple departments and effectively managing stakeholder relationships
- Deep understanding of the industry, including trends, challenges, and opportunities, with the ability to translate this knowledge into actionable sales strategies
What the job involves
- Our Solutions team is a world-class collection of individuals that are focused on driving value for our clients
- We are looking for someone with a strong technical skillset that is also looking to interact directly with customers and across company teams
- You will leverage your consultative selling experience to help prospects understand the business problems that Glia solves
- Be the product expert in sales engagements to answer business and technical questions, deliver custom demonstrations, articulate business value propositions and provide technical competitive differentiation
- Be a technical thought leader for pre-sale engagements including assisting customers in defining deployment specifications that drive the most business value
- Scope, manage and execute prospect pilots and POCs in partnership with the Customer Success team
- Provide prospect and customer feedback to internal stakeholders (Product, Marketing, Leadership)
- Deliver insight in a dynamic and high growth sales environment
Application process
- Our hiring process involves an introduction, practical and team interviews, followed by a decision and offer
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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