Experience Specialist, BrainStation
$60-75k
4-5 days a week in office
Digital skills training & workforce transformation
Be an early applicant
Digital skills training & workforce transformation
501-1000 employees
Be an early applicant
$60-75k
4-5 days a week in office
501-1000 employees
Company mission
To empower brands and businesses to succeed in the digital age.
Role
Who you are
- Bachelor’s degree or equivalent experience
- 3-5 years experience in a customer or client-facing role
- Flexibility to support event and certification operations in the evenings when required
- Strong attention to detail
- Thrives in a fast-paced environment
- Willing to try new things and pivot as needed
- Professional verbal and written communication skills, including public speaking experience
- A dedication to providing the best customer service and experience
- Willingness to help out where needed in all facets of the organization
- A passion for learning new skills
What the job involves
- At BrainStation, we’re shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world’s most innovative companies
- As an Experience Specialist, you will create exceptional experiences for learners and the wider BrainStation community, providing personalized 1-on-1 onboarding and ongoing support in our space
- You will help run certifications, workshops, and events, connect with alumni, and share ideas to enhance our programs and community initiatives
- This is a hands-on role for someone who loves working at the intersection of education, technology, and community
- Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events
- Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience
- Support learners throughout their journey by being present, offering guidance, and addressing individual needs
- Ensure that learning spaces are welcoming, organized, and conducive to learning
- Engage with alumni to nurture ongoing connections and participation in community initiatives
- Support data collection and analysis on learner engagement, attendance, and satisfaction to inform Experience Lead decisions
- Contribute ideas to improve course delivery, event execution, and learner experience
- Assist with other tasks and initiatives that enhance the overall BrainStation experience
Our take
As technology reshapes how companies operate, the demand for talent in areas like data, design, engineering and digital marketing keeps climbing. BrainStation delivers digital skills training to help people build the technical abilities that will enable them to thrive in these careers. Through bootcamps, courses and an industry-driven curriculum, it's helped more than 100,000 learners worldwide accelerate their careers.
While many education platforms operate entirely online, BrainStation is unique in having invested heavily in physical campuses. Its hubs in locations such as London, Toronto and New York support learning, collaboration and community - with its New York campus alone designed to support the training of 5,000 professionals per year.
As continuous upskilling becomes the norm, there is plenty of opportunity for BrainStation to grow, and its strong history of funding should support it as it does. The company continues to expand its footprint, host industry-leading events and solidify its reputation of helping individuals and companies adapt to technological change.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Company benefits
- Excellent Vacation Policy
- Flexible Working Hours
- Access to Learning Opportunities
- Parental Leave Program
- Retirement Planning
- Health Benefits
- Technology Budget
- Socials, Outings + Retreats
- Stocked Kitchens + Lounges
- Mentorship + Development
- Work From Home Flexibility
- Sports Teams + Clubs
- Service Recognition Programs
- Annual Travel Budget
- Team Meals
Company HQ
SoHo, New York, NY
Leadership
Jason Field
(Founder & CEO)Founded BrainStation in 2012. Also currently Vice President of Konrad Group.
Salary benchmarks
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