Product Ops Manager, Housecall Pro
Partnerships
$96-120k
+ Housecall Pro’s equity plan
Home services business management software
Open for applications
Home services business management software
1001+ employees
Open for applications
$96-120k
+ Housecall Pro’s equity plan
1001+ employees
Company mission
To help home service professionals succeed.
Role
Who you are
- 3-5+ years of experience in technical account management, customer success, product management, or product operations
- Bachelor's degree in a related field or equivalent work experience
- Experience working with enterprise software integrations and APIs
- Experience with AI tooling and optimization to drive operational change and efficiency
- Strong understanding of SaaS business models and enterprise operations
- Proven ability to manage complex, multi-stakeholder projects
- Willingness to travel as needed to support partners, typically 15-30% annually with seasonal variation
Desirable
- Experience in B2B SaaS or enterprise software environments
- Strong technical aptitude with ability to understand integrations and technical requirements
- Excellent communication skills with ability to present to executive audiences
- Demonstrated project management skills and ability to manage multiple complex partnerships simultaneously
- Customer-first mindset with ability to balance partner advocacy with business priorities
- Experience with product management tools (JPD, Confluence) and project tracking systems
- Analytical mindset with strong problem-solving and organizational skills
What the job involves
- As a Technical Account Manager for Partnerships, you are responsible for driving successful partnerships with our largest partners and ensuring their technical requirements are met to achieve mutual growth
- You work daily with partners, engineering teams, product managers, and cross-functional stakeholders to identify gaps, define requirements, and implement solutions that enable partner success
- Our partnership team is focused on delivering exceptional experiences that help partners scale their operations while driving strategic growth for Housecall Pro
- The essence of a Technical Account Manager at Housecall Pro is someone who is technically curious, customer-obsessed, highly organized, and motivated to solve complex problems for our most strategic partners
- We deeply understand our partners' business models, their operational challenges, and their growth objectives
- By joining our team, you sign up to become a trusted advisor who bridges the gap between partner needs and product capabilities, ensuring successful long-term partnerships that drive significant business impact
- Discover - Conduct in-depth discovery sessions with partners to understand their business requirements and technical needs
- Lead partner calls and demos to showcase product capabilities
- Document detailed gap analyses and integration requirements to determine the scope of work
- Create comprehensive requirement documents
- Perform competitive analysis and market research specific to franchise and distributor/supplier models
- Collaborate - Partner with cross-functional teams to translate partner needs into actionable product requirements
- Work closely with Engineering teams on API integrations and technical solutions
- Coordinate with Product Management to prioritize partner-specific features
- Partner with Account Management to ensure seamless customer experience
- Collaborate with Legal and Business Development on contract requirements and product exhibits
- Implement - Drive successful partner onboarding and pilot implementations
- Coordinate pilot rollouts and track implementation progress
- Troubleshoot technical issues and provide workaround solutions
- Facilitate onboarding sessions and training for partner team
- Manage - Maintain ongoing partner relationships and ensure continued success
- Serve as primary technical point of contact for partners
- Handle escalations and complex technical challenges
- Track and communicate feature delivery progress to partners
- Conduct regular check-ins and provide status updates on outstanding requests
- Optimize - Continuously improve processes and documentation to scale partnership success
- Create and maintain SOPs, playbooks, and process documentation
- Establish escalation workflows and communication protocols
- Manage product request backlogs and prioritization frameworks
- Identify patterns across partners to drive strategic product decisions
Our take
Housecall Pro is a leading software platform built for home service professionals, including hVAC, plumbing, and electrical contractors. It operates in a market where managing jobs, schedules, customer communications, and billing can be complex and time-consuming.So, by providing tools to simplify these tasks, Housecall Pro helps service businesses run their operations more smoothly.
Trusted by over 200,000 professionals, Housecall Pro offers a suite of tools for scheduling, dispatching, invoicing, and customer communication, all powered by AI-driven automations. And its platform is designed to make day-to-day operations easier so pros can save on time and focus on delivering quality work.
The company recently launched initiatives that further cement its role as an innovator in the industry too. Its partnership with Bluon brings AI-powered HBAC support and an extensive technical database directly into the workflow, helping technicians complete jobs faster and with more accuracy. Meanwhile, the Electrical Toolkit app provides electricians with professional-grade calculators and tools for precise, NEC-compliance work. With these advancements, Housecall Pro isn't just supporting current operations, it's shaping the future of homer service software.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
- Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(Co-Founder & Chief AI Officer)Previously CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Co-Founder & Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(Co-Founder & SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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