Technical Content Manager, Scope3

• 5+ years of experience in technical writing, preferably in a SaaS or B2B environment
• Strong understanding of API documentation and developer-focused content creation
• Proficiency in documentation tools and platforms (e.g. ReadMe, Mintlify, Markdown, Git)
• Experience with content management systems and knowledge bases
• Demonstrated ability to translate complex technical concepts into clear, concise documentation
• Strong project management skills with the ability to prioritize and manage multiple projects simultaneously
• Excellent written and verbal communication skills in English

Desirable

• We are excited to add a Technical Content Manager to our Scope3 Data Activation team!
• Reporting to the Head of Product, this individual will be responsible for centralizing, standardizing, and improving our documentation across our growing product suite
• Other responsibilities include developing a cohesive documentation strategy and collaborating with cross-functional teams to ensure accurate and up-to-date content
• Lead the consolidation and centralization of documentation sources, focusing on integrating content into scope3.com
• Develop and implement a comprehensive documentation strategy, including style guides, templates, and best practices
• Collaborate with product, engineering, customer success, and marketing teams to create and maintain accurate, user-friendly documentation
• Manage the documentation lifecycle, including planning, writing, editing, publishing, and maintaining various types of content (product docs, API docs, knowledge base articles, user guides)
• Implement and optimize the use of tools like CommandBar to enhance user experience and content discoverability
• Establish processes for regular content audits, updates, and version control
• Analyze user behavior and feedback to continuously improve documentation quality and relevance