Account Manager, PerchPeek

• A successful candidate for this role is an exceptional relationship builder, thrives in a complex and fast-paced environment, and has demonstrated excellence in previous account management or sales positions
• The type of person we think will be awesome at this will likely have the following range of qualities and experience:
• Previous experience in high-complexity environments in an account management or account executive role where you’ve consistently hit a quota
• Previous experience working with a portfolio of 15+ accounts
• A demonstrated track record of growing existing accounts and hitting revenue targets where you are the key decision maker
• A demonstrated ability to work across complex enterprise structures with multiple stakeholders at varying levels of seniority and decision-making authority
• A history of building business cases to drive deals & renewals
• Has consistently been a top performer within your teams and has demonstrated credibility with internal stakeholders across functions
• Complete fluency in English
• Able, willing, and prepared to travel internationally – we are a fully remote company, which means you’ll predominantly be able to work wherever you’d like. However, you should expect to travel 10-15 times per year for this role, whether that’s for client meetings, conferences, networking functions or staff events

Desirable

• The Account Manager will own and grow a portfolio of well-established accounts in order to generate revenue and manage the end-to-end process of sourcing, driving and signing expansions and renewals
• Whilst every role in a startup has a degree of flexibility over time, here is what we see as the role’s main responsibilities:
• Quarterback Deals – Own the quota for revenue expansion within a portfolio of c.40 clients, managing end-to-end processes of sourcing, driving, and signing expansions & renewals for PerchPeek
• Drive Account Progress & Health – Build exceptionally strong relationships across clients in your portfolio. Conduct monthly and quarterly business reviews with key stakeholders, map decision-makers, and track and report on account progress; create and maintain data-driven strategic account plans that identify opportunities to add more value and expand use cases; drive clear processes with urgency and focus when opportunities are identified
• Be a Team Player –– Partner closely with Sales, Customer, Product, and Finance teams at PerchPeek, and with external partners’ cross-functional teams, to drive deals forward, manage escalations, inform our roadmap, and develop intuitive, scalable processes
• Build the PerchPeek Network – Be a PerchPeek ambassador and represent PerchPeek at events (online/offline, owned and externally organized)
• Be Customer Obsessed – Advocate for client needs while balancing against the needs and constraints of our business, by researching, analyzing, and delivering key insights across in a structured and proactive manner

• We aim to respond to all applications within 2 weeks. If we seem well-matched, you’ll be invited for an initial screening with one of the PerchPeek team where we’ll align on timeline, compensation, and get to know each other a bit better
• Then, we'll run a three-stage interview process with different members of our team:
• Stages 1 and 2 will be focused on experience, skills, and culture alignment
• Stage 3 will include a “take-home” task and a final round-table interview. All interviews will take place via video call