Senior Manager of Customer Advocacy, Outreach
$130-165k
More information about location
Sales execution platform
Open for applications
Sales execution platform
1001+ employees
Open for applications
$130-165k
More information about location
1001+ employees
Company mission
To change the way companies engage with their customers throughout their lifecycle.
Role
Who you are
- As you step into this role, you bring with you a sense of enthusiasm and purpose, ready to make a meaningful impact on our organization and the customers we serve. You're eager to immerse yourself in our dynamic environment, where creativity and collaboration are not just encouraged but celebrated as essential drivers of innovation
- With 5-7 years of experience, you bring a proven track record of connecting with individuals and fostering meaningful relationships, underpinned by your exceptional communication skills
- Passion for customer experience, and you thrive on the satisfaction of building rapport with our customers and internal stakeholders
- Demonstrated ability to design, launch, and scale advocacy or influencer programs that drive measurable business outcomes
- Experience working with executive leadership and senior stakeholders to create impactful, high-trust experiences
- Direct involvement with customer advisory boards and NPS programs is a plus
- Proven ability to mentor, develop, and empower junior teammates, driving measurable improvements in performance and readiness for higher responsibilities
- A team player, cross-functional influencer, and internal champion of our customers
- Use of AI and tech to streamline and automate typical processes
- Experience leveraging AI and cutting-edge technologies to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact
- We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you
What the job involves
- At Outreach, our customers are our best advocates and most important asset
- Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice
- We're looking for a dynamic Senior Manager, Customer Advocacy to join our corporate marketing team and drive advocacy throughout our customer base
- This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes
- In this role, you will be responsible for day-to-day management and growth of our customer advocacy program
- Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand
- Owning and managing key elements of the reference program in partnership with senior leadership, orchestrating collaborative efforts across departments to ensure seamless customer engagement and advocacy
- Working with the Customer Advocacy team to innovate on and manage an enticing advocacy program that captivates our customers, offering creative incentives and recognition badges for their active participation and contributions
- Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and driving positive reviews on key platforms such as G2, TrustRadius, and Capterra
- Cultivating a vibrant community of advocates, fostering meaningful connections and inspiring them to share their experiences authentically, amplifying our brand's impact and influence
- Collaborating closely with cross-functional teams to align advocacy efforts with broader business objectives, driving measurable impact and delivering exceptional results
- Empowering our customers to become true champions of our brand, providing them with the tools, support, and recognition they need to thrive in their advocacy roles and drive lasting impact
- Driving forward-thinking initiatives that push the boundaries of traditional advocacy, exploring new avenues and strategies to elevate customer voices and enhance their journey with our company
Our take
Alongside the longstanding problems of identifying and closing sales, Customer Relationship Management (CRM) has long faced challenges with poorly integrated technology, which has inspired a flurry of companies targeting efficiency in the sector. Outreach is a sales execution platform that enables users to build more pipeline, proactively fix deal risks, and make the best decisions to advance their deals across every moment of the sales cycle.
Outreach is a leader in its category; delivering a comprehensive suite of sales tools, and generating AI-driven insights from a rich set of industry data. The company's focus on AI, which included the development of a ‘knowledge AI assistant’ for salespeople, is what allowed it to get ahead in the market. There are numerous competitors in the space, however Outreach has proved to command investor respect, having achieved Unicorn status in 2020.
Outreach has continued to display good growth, and has become a mission-critical part of the revenue stack for many customers - of which it boasts over 5000 globally. Notable names served by the company include Siemens, Twilio, and zoom.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$200m
SERIES G
Jun 2020
$50m
SERIES F
Total funding: $527.3m
Company benefits
- Dental and vision coverage
- 401(K)
- Parental leave
- Flexible time off
- Work from home opportunities
- Health insurance
Company HQ
Interbay, Seattle, WA
Leadership
Manny Medina
(CEO)Manny was employee number three on Amazon’s AWS team, and led the Microsoft mobile division from launch.
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