Senior Client Relationship On-Field Representative, Viva Wallet

Salary not provided

+ Bonus, capped at an additional 18 months salary per annum

Senior and Expert level

Berlin

More information about location

European tech bank for business

Open for applications

European tech bank for business

501-1000 employees

FintechB2BPayments

Open for applications

Salary not provided

+ Bonus, capped at an additional 18 months salary per annum

Senior and Expert level

Berlin

More information about location

501-1000 employees

FintechB2BPayments

Company mission

To change the way businesses pay and get paid with cutting-edge technology and unprecedented agility.

Job

Company

Role

Who you are

5+ years of experience in business development within a fast-paced environment to mid-sized retail / hospitality (Horeca) business verticals
Retail or hospitality specific SaaS solutions experience
Understanding of financial products / services features and advantages
Experience in working with Customer Relationship Management (CRM) systems
Outstanding negotiation skills
Strong organizational and diary management skills
Resiliency and the ability to handle objections
The ability to deal with a diverse client base
Computer literacy & tech mindset
Fluent in German with business level English

What the job involves

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants
Promote the company services by visiting clients’ premises
Assist merchants with verification and activation processes
Monitor and analyze portfolio performance
Provide in-person support and consultation for existing customers
Engage in both system-scheduled and self-initiated activities
Ensure new merchants in the assigned portfolio complete registration
Support existing merchants in maintaining active usage
Escalate issues by opening cases for problems beyond their resolution scope
Present product features and benefits to clients in a compelling manner
Travel to meet clients and attend industry events

Our take

Viva Wallet is a European cloud-based neobank providing businesses with end-to-end advanced digital payment solutions and embedded banking services that are tailored to the needs of each individual business. A leader in its field, Viva Wallet is present in 24 markets and is the payment institution with the largest footprint in Europe.

Leveraging from its JP Morgan-led growth equity, Viva Wallet's latest innovations include the "tap-on-phone Viva Wallet POS app", which turns any Android device into a card terminal, and "Smart Checkout", an easy integration payment gateway that increases conversion by more than 20%.

As an advocate for a sustainable cashless economy and secure payments for all, Viva Wallet delivers a selection of payment methods, including international card schemes such as Visa, Mastercard, and American Express. With the introduction of Klarna to its ever-growing line-up of payment options in 2022, Viva Wallet has secured itself as a leading global player in the payments industry.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

32% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.2)

Company

Funding (last 2 of 4 rounds)

Apr 2021

$77.5m

LATE VC

Dec 2019

$87.7m

SERIES C

Total funding: $189.8m

Company HQ

North Athens Regional Unit, Marousi

Leadership

Haris Karonis

(Co-Founder & CEO)

Experienced in Product Management and Business Strategy.

Makis Antypas

(Co-Founder)

An accomplished international FinTech professional with experience in the design and implementation of large-scale transactional systems for banking, retail, ticketing and electronic commerce industries across Europe.

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